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Job Details
Position Summary
eCommerce Fulfillment Manager Ridgefield Park, NJ 07660
The eCommerce fulfillment manager is critical to the growth of Samsung.com's business and requires strong ability in both operational strategy and execution.
This role will manage the tactical day-to-day fulfillment operations for Samsung.com's Visual Display business with duties that include the end-to-end monitoring of orders from order placement through the conclusion of the fulfillment workflow and the resolution of technical, operational, and logistical challenges that may affect the timely & efficient delivery of orders to our customers. This role will partner with internal Customer Service, Logistics, Category, Product, and Engineering teams and external logistics and transportation partners to provide a best-in-class eCommerce experience for our customers. As a key player in the fulfillment operation, this role will require the ability to understand complex processes and system integrations, diagnose exceptions, gaps, and efficiencies, and drive appropriate resolutions with cross-functional support. Developing reporting & metrics to track and get ahead of operational issues and identify & inform improvement opportunities is a key function of this role. Successful candidates will be able to address short & long term issues simultaneously and effectively proactively.
Role and Responsibilities
Responsibilities:
Skills & Experience:
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
eCommerce Fulfillment Manager Ridgefield Park, NJ 07660
The eCommerce fulfillment manager is critical to the growth of Samsung.com's business and requires strong ability in both operational strategy and execution.
This role will manage the tactical day-to-day fulfillment operations for Samsung.com's Visual Display business with duties that include the end-to-end monitoring of orders from order placement through the conclusion of the fulfillment workflow and the resolution of technical, operational, and logistical challenges that may affect the timely & efficient delivery of orders to our customers. This role will partner with internal Customer Service, Logistics, Category, Product, and Engineering teams and external logistics and transportation partners to provide a best-in-class eCommerce experience for our customers. As a key player in the fulfillment operation, this role will require the ability to understand complex processes and system integrations, diagnose exceptions, gaps, and efficiencies, and drive appropriate resolutions with cross-functional support. Developing reporting & metrics to track and get ahead of operational issues and identify & inform improvement opportunities is a key function of this role. Successful candidates will be able to address short & long term issues simultaneously and effectively proactively.
Role and Responsibilities
Responsibilities:
- Perform day-to-day tasks to support timely & successful fulfillment of orders, collaborating with internal & external stakeholders to ensure process continuity & adherence
- Monitor and take action on shipment & delivery exceptions
- Evaluate partner performance, surfacing issues, and holding partners accountable
- Develop relevant operational reporting, dashboards, and metrics to track the fulfillment workflow effectively
- Track measurements of KPIs for lead times, time in transit, and backorders to benchmark performance against operational goals
- Review, document, and understand processes & integrations, identifying opportunities for improvement
- Drive improvements to system integrations, processes, and workflows with appropriate partners
- Work with Logistics on filing claims against 3PLs and shipping partners
- Utilize surveys to analyze and drive improvements based on qualitative feedback
- Assist Customer Service with the resolution of customer escalations
- Develop and maintain constructive and cooperative working relationships with all stakeholders
Skills & Experience:
- Experience with eCommerce, Retail, or Consumer Electronics businesses
- Bachelor's degree required; prefer SCM, eCommerce or related field
- 6 years of relevant experience in fulfillment and direct-to-consumer eCommerce business operations
- Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business systems, or similar sales & order management software
- Ability to manage multiple competing priorities, work under pressure, and meet deadlines
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.