Network Technician (Intermediate)

Overview

On Site
$25 - $35
Contract - W2
Contract - Independent
No Travel Required

Skills

Microsoft Entra
Microsoft Administration
Window Server
Troubleshooting
Networking (wired/wireless)
Help desk
ticketing system
Communication
Docu
Deskpro Ticketing
Directory
DNS
Group Policy
Ruckus/Brocade network switches

Job Details

Job Overview
MacFace Co is seeking a knowledgeable and detail-oriented Network Technician to join our dynamic team. The ideal candidate will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

Key Responsibilities

Help Desk & Ticket Management

Respond to and resolve help desk tickets related to:

Respond to Wired and wireless network issues

Network account onboarding and offboarding via custom scripts

Infrastructure-related incidents

  • On-Call Support Rotation

Level 1 Support: On-call every 3 weeks for critical site support (Network outages)

Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites

  • Infrastructure Projects

Assist in network rollouts, upgrades, and cleanup efforts

Participate in planning and execution of infrastructure improvements

Support documentation and inventory of network assets

  • Administrative & Technical Expertise

Provide support for Microsoft administrative tasks, including:

Entra ID (Azure AD) management

Group policy and user provisioning

Microsoft 365 administration

  • Assist with server administration tasks, including:

Basic Windows Server maintenance

Monitoring and performance tuning

Patch management and updates

Required Skills and Experience

  • 5 Years of experience with Microsoft Entra ID and general Microsoft administration
  • 5 years of experience with Windows Server environments
  • 10 years of experience in troubleshooting skills in networking (wired/wireless)
  • 5+ years experience responding to help desk requests via ticketing system
  • Ability to work independently and collaboratively in a team setting
  • Excellent communication and documentation skills

Preferred skills:

  • Experience with Deskpro ticketing system
  • Experience with Active Directory, DNS, and Group Policy
  • Experience with RuckBrocade network switches

Required Education and Certifications

  • Bachelor s degree- May sub for equivalent experience.

Preferred Certifications

  • None
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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