ServiceNow Architect (CTA & CMA)

ServiceNow Architect

Fulltime/Permanent Employment

Remote Role (EST and CST Zone Only)

Work Authorization

Salary - $140-155K + Benefits

• Must Have CTA and CMA certifications
• Experience required -15 20 years of experience.

Therefore, overall, a well-rounded technical profile with the above mentioned certifications.

Key Responsibilities:

• Lead the end-to-end architecture and technical strategy for ServiceNow implementations across multiple business domains.
• Translate business requirements into scalable, flexible, and secure ServiceNow solutions.
• Oversee governance and enforce architectural standards, design principles, and development best practices.
• Collaborate with stakeholders, product owners, developers, and other architects to define and deliver high-value solutions.
• Provide architectural leadership on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, GRC, and CMDB.
• Create and maintain high-level architectural documentation including roadmaps, blueprints, and integration diagrams.
• Support enterprise integration strategies with third-party tools and systems (e.g., Azure, AWS, SAP, Jira).
• Conduct performance tuning, system reviews, and scalability assessments.
• Mentor and guide junior architects, developers, and platform administrators.

Required Qualifications:

• ServiceNow Certified Master Architect (CMA) Required
• ServiceNow Certified Technical Architect (CTA) Required
• Additional certifications such as CIS (Certified Implementation Specialist) in ITSM, HRSD, CSM, or ITOM Preferred
• 8+ years of experience with ServiceNow platform architecture and design
• Strong knowledge of ServiceNow scripting (JavaScript), API integrations (REST/SOAP), and custom application development
• Proven experience in multi-instance, enterprise-scale deployments
• Solid understanding of ITIL and Agile/DevOps frameworks
• Excellent communication, leadership, and stakeholder management skills

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.