Overview
On Site
Hybrid
USD 100.00 per hour
Full Time
Skills
Stakeholder Engagement
Hosting
Marketing Communications
Organizational Change Management
Marketing
Microsoft Outlook
Microsoft Power BI
Communication
Yammer
Thought Leadership
Infographics
Educate
IT Service Management
Leadership
Microsoft Office
Gamification
Optimization
Microsoft Technologies
Analytics
Reporting
Collaboration
IT Management
Messaging
Microsoft
ITIL
Job Details
Date Posted: 09/05/2025
Hiring Organization: Rose International
Position Number: 488166
Industry: Utility
Job Title: Marketing Programs Leader
Job Location: Fairfield, CA, USA, 94533
Work Model: Hybrid
Work Model Details: The role is Hybrid - Expect to be onsite 1-2 times
Shift: Standard work week - 8 hours per day, 5 days per week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 100.00
Max Hourly Rate($): 110.00
Must Have Skills/Attributes: Analytics, Digital Communications, Digital Marketing, Interpersonal Skills, ITIL, Marketing, PowerBI, SharePoint
Experience Desired: Stakeholder Engagement and Digital Communications experience running internal campaigns (4-5 yrs); Influencer and Community Builder experience creating relationships, leading adoption efforts (4-5 yrs)
Required Minimum Education: Bachelor's Degree
**C2C is not available**
Job Description
We are seeking a dynamic and influential Marketing & Engagement Manager with expertise in IT Service Management and the ITIL framework. This role combines adoption marketing, social influence, and deep familiarity with Microsoft platforms to drive awareness, understanding, and consistent use of ITIL practices. The ideal candidate is both a skilled communicator and a trusted internal influencer who can create momentum across digital channels and in-person engagements.
TOP THINGS:
Stakeholder Engagement and Digital Communications - experience running internal campaigns to drive awareness and adoption;
Influencer and Community Builder - experience creating relationships, leading adoption efforts, hosting information sessions to gain both engagement and adoption, strong ability to collaborate across cross-functional teams
ITSM/ITIL knowledge - ability to clearly communicate the importance, value, and benefits in a structured, accessible, and easy to understand manner - bridge the gap between understanding ITSM and the rest of IT
Qualifications
1. Bachelor's degree or equivalent in Marketing, Communications, Organizational Change, or related field.
2. 5+ years' experience in marketing, digital communications, or IT service management communications.
3. Strong knowledge of the ITIL framework and ITSM principles (certification preferred).
4. Proven ability as a social influencer within organizations, with examples of successful adoption or engagement campaigns.
5. Hands-on expertise with Microsoft 365 platforms: Teams, SharePoint, Viva Engage, Outlook campaigns, and Power BI reporting.
6. Excellent communication, storytelling, and interpersonal skills.
7. Creative mindset with ability to build trust and credibility across diverse audiences.
Success Criteria
1. Increased engagement with ITIL messaging across Microsoft channels.
2. Growing awareness and understanding of ITIL principles at all organizational levels.
3. Documented adoption of ITIL-aligned practices, measured via surveys, analytics, and ITSM maturity assessments.
4. Vibrant ITIL community of practice with active participation and peer-to-peer influence.
Key Responsibilities
1. Awareness & Influence
Act as a trusted internal "social influencer," building excitement and credibility around ITIL adoption.
Create authentic, engaging narratives that resonate across multiple audiences and channels.
Use Microsoft Teams, SharePoint, Viva Engage (Yammer), and other digital platforms to share stories, thought leadership, and updates that promote ITIL value.
2. Education & Engagement
Develop content campaigns (short posts, videos, infographics, podcasts) that simplify ITIL concepts into relatable, digestible messages.
Host live or recorded sessions, webinars, or "Ask Me Anything" events on Microsoft Teams to educate and inspire adoption.
Build and nurture communities of practice using Microsoft tools, creating a space for peer learning and advocacy.
3. Adoption Campaigns
Design adoption strategies that connect ITIL practices to business outcomes.
Partner with ITSM leadership and communications teams to deliver campaigns across the Microsoft 365 ecosystem.
Leverage gamification, recognition, and storytelling to drive participation and showcase ITIL success stories.
4. Measurement & Optimization
Track engagement metrics from Microsoft tools (Teams analytics, SharePoint traffic, Viva reporting) to measure adoption effectiveness.
Collect user feedback to continuously refine messaging and campaigns.
Report adoption progress against ITIL maturity goals.
5. Collaboration & Influence
Work closely with IT leadership, service owners, and HR/communications to align messaging.
Partner with Microsoft platform owners to maximize digital reach and engagement.
Cultivate and coach ITIL "champions" who can amplify the message across their own networks.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 488166
Industry: Utility
Job Title: Marketing Programs Leader
Job Location: Fairfield, CA, USA, 94533
Work Model: Hybrid
Work Model Details: The role is Hybrid - Expect to be onsite 1-2 times
Shift: Standard work week - 8 hours per day, 5 days per week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 100.00
Max Hourly Rate($): 110.00
Must Have Skills/Attributes: Analytics, Digital Communications, Digital Marketing, Interpersonal Skills, ITIL, Marketing, PowerBI, SharePoint
Experience Desired: Stakeholder Engagement and Digital Communications experience running internal campaigns (4-5 yrs); Influencer and Community Builder experience creating relationships, leading adoption efforts (4-5 yrs)
Required Minimum Education: Bachelor's Degree
**C2C is not available**
Job Description
We are seeking a dynamic and influential Marketing & Engagement Manager with expertise in IT Service Management and the ITIL framework. This role combines adoption marketing, social influence, and deep familiarity with Microsoft platforms to drive awareness, understanding, and consistent use of ITIL practices. The ideal candidate is both a skilled communicator and a trusted internal influencer who can create momentum across digital channels and in-person engagements.
TOP THINGS:
Stakeholder Engagement and Digital Communications - experience running internal campaigns to drive awareness and adoption;
Influencer and Community Builder - experience creating relationships, leading adoption efforts, hosting information sessions to gain both engagement and adoption, strong ability to collaborate across cross-functional teams
ITSM/ITIL knowledge - ability to clearly communicate the importance, value, and benefits in a structured, accessible, and easy to understand manner - bridge the gap between understanding ITSM and the rest of IT
Qualifications
1. Bachelor's degree or equivalent in Marketing, Communications, Organizational Change, or related field.
2. 5+ years' experience in marketing, digital communications, or IT service management communications.
3. Strong knowledge of the ITIL framework and ITSM principles (certification preferred).
4. Proven ability as a social influencer within organizations, with examples of successful adoption or engagement campaigns.
5. Hands-on expertise with Microsoft 365 platforms: Teams, SharePoint, Viva Engage, Outlook campaigns, and Power BI reporting.
6. Excellent communication, storytelling, and interpersonal skills.
7. Creative mindset with ability to build trust and credibility across diverse audiences.
Success Criteria
1. Increased engagement with ITIL messaging across Microsoft channels.
2. Growing awareness and understanding of ITIL principles at all organizational levels.
3. Documented adoption of ITIL-aligned practices, measured via surveys, analytics, and ITSM maturity assessments.
4. Vibrant ITIL community of practice with active participation and peer-to-peer influence.
Key Responsibilities
1. Awareness & Influence
Act as a trusted internal "social influencer," building excitement and credibility around ITIL adoption.
Create authentic, engaging narratives that resonate across multiple audiences and channels.
Use Microsoft Teams, SharePoint, Viva Engage (Yammer), and other digital platforms to share stories, thought leadership, and updates that promote ITIL value.
2. Education & Engagement
Develop content campaigns (short posts, videos, infographics, podcasts) that simplify ITIL concepts into relatable, digestible messages.
Host live or recorded sessions, webinars, or "Ask Me Anything" events on Microsoft Teams to educate and inspire adoption.
Build and nurture communities of practice using Microsoft tools, creating a space for peer learning and advocacy.
3. Adoption Campaigns
Design adoption strategies that connect ITIL practices to business outcomes.
Partner with ITSM leadership and communications teams to deliver campaigns across the Microsoft 365 ecosystem.
Leverage gamification, recognition, and storytelling to drive participation and showcase ITIL success stories.
4. Measurement & Optimization
Track engagement metrics from Microsoft tools (Teams analytics, SharePoint traffic, Viva reporting) to measure adoption effectiveness.
Collect user feedback to continuously refine messaging and campaigns.
Report adoption progress against ITIL maturity goals.
5. Collaboration & Influence
Work closely with IT leadership, service owners, and HR/communications to align messaging.
Partner with Microsoft platform owners to maximize digital reach and engagement.
Cultivate and coach ITIL "champions" who can amplify the message across their own networks.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.