Title : Field Support Technician

Location : Memphis, TN
Duration : 4 Months contract

Top 5 must have Skills:

• Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
• Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communice effectively to broad audiences)
• Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Routine reporting and data integrity.

Day to Day Responsibilities:

• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues.
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Performs software and hardware inventory.

• Years Experience Required: 10+ preferred
• Education Requirements: HSD
• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus