Overview
On Site
$27 - $30
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
Proprietary software support
SQL Management Studio
Job Details
- Employment type: Contract to hire
- Location: Huntington Beach,
- Work setup: Onsite
- Company: Proprietary software/system company
- Internal Job Title: Technical CSR
Top Skills:
- Windows
- Exposure to working with SQL Management Studio (Going to a table and changing the value of a given column a record at a time. Like changing a cell value in MS Excel.)
- Analyze Application logs
- Case Management Skills
Essential Duties and Responsibilities:
- Provide telephone/email/chat and remote diagnostic technical support of alerting systems
- Answer customer technical inquiries and troubleshooting requests in a timely fashion
- Assist customers by diagnosing problems and providing resolutions for technical and service issues
- Answers questions about the operation, configuration, and use of the product
- Investigate causes and recommend solutions to failures
- Prioritize support cases based on customer support levels and urgency
- Verifies warranty entitlement status
- Initiate appropriate telephone follow-up to ensure complete customer satisfaction
- Follow-up on open support cases weekly until they are resolved
- Responsible for transmitting technical support documentation to customers
- Maintains accurate information to enable prompt answers to customer questions
- Create, update, and manage customer service cases and start-ups through Microsoft CRM
- Assist technical and IT staff in accomplishing departmental tasks
- Participate in the development and implementation of departmental procedures and methods
- Continuously review the collected technical support information for accuracy and updates as necessary
- Research equipment and components to develop tests and repair procedures, troubleshooting techniques, and documents
- Run customer service case reports and manage outstanding issues with customer and technical staff
- Assist in the maintenance of troubleshooting guidelines
- Provide a pleasant and positive attitude with customers
- Performs other duties, tasks, or projects as requested and assigned by supervisor or management.
Experience/Training/Education:
- High School Diploma or General Education Degree (GED)
- 3 - 5 years of experience working in a technical/customer service environment
- Strong attention to detail; Detail Orientated
- Outstanding Organizational Skills
- Outstanding Customer Service Skills
- Keeping the work environment clean and safe
- Problem-Solving
- Great Phone Skills