Sr Product Manager

Job#: 2079602

Job Description:

Responsible for the product lifecycle and development of initiatives for the product team, which includes Voice, Identity, Webmail, and Out of Home WiFi access and management. This role involves gathering and prioritizing product requirements, defining product vision, designing customer experience and collaborating with cross-functional teams (IT, sales, marketing, finance, support, and operations). You will be responsible for end-to-end project delivery, from concept to post-delivery result tracking.

The ideal candidate thrives in a face-paced environment, has great attention to detail and can understand software architecture stacks and technical complexities quickly. You must partner with stakeholders to understand customer and business issues and then be able to articulate them with technical and design teams. Experience with Customer Identity and/or Cyber Security is a benefit, but is not required.

You will use market research to discover digital opportunities and appraise new ideas and marketing programs to ensure successful product launches. This role also requires data analysis acumen to interpret data and research to drive decisions and solutions.

WHAT OUR SR PRODUCT MANAGER ENJOYS MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Advance understanding of industry best practices in product development process specific to the cable or telecommunications space and translate appropriate steps for unique organization and market position.
• Analyze information and provide high-level process goals into specific sub-processes with appropriate documentation, develop communication plan for stakeholders and process participants.
• Support the development and communication of product strategies dependent on new services/features to drive financial results.
• Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.
• Lead product launches and enhancements of products across our service and application portfolio, including working cross-functionally with Engineering, Marketing and Operations divisions within the company.
• Ensures communication with all stakeholders is being managed effectively.

Required Qualifications

Experience:

• Product development/management - 5-7+ years
• Cable/telecommunications/software/online services - 5-7+ years

Skills:

• Proficient with Word, Excel, PowerPoint
• Effective organizational and office management skills
• Effective cognitive and communication skills
• Effective analytical skills
• Effective business sense and sense of urgency to achieve business results

Abilities:

• Ability and eagerness to learn from a new environment and make an impact quickly
• Ability to manage and foster change
• Ability to work with large, cross-functional teams in order to achieve business goals and results
• Ability to listen to multiple points of view and synthesize against goals for recommendations
• Ability to plan, prioritize and organize effectively and independently
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to show judgment and initiative and to accomplish job duties
• Ability to analyze and interpret data and synthesize recommendations
• Ability to communicate with all levels of management and company personnel
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.