Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Salesforce Support lead
Roles
Profiles
Permission Sets
Delegated Admin
Job Details
Job Title : Salesforce Support lead
Location : Cupertino, CA 95014 (Onsite)
Duration : 12 Months
Job description
- Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.
Strong hands-on experience with:
- User management: Roles, Profiles, Permission Sets, Delegated Admin.
- Object & field configuration: Custom objects, fields, record types, page layouts.
Automation:
- Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy. Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
- Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
- Salesforce Development Skills (Good-to-Have)
- Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
- Ability to read and interpret Apex logs.
- Knowledge of SOQL/SOSL queries for data validation and debugging.
- Required Skills & Qualifications
- 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
- Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
- Experience with ITSM tools like ServiceNow, Jira.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.