Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+month(s)
Skills
FOCUS
System Integration
Budget
Business Process
Service Delivery
Knowledge Base
Workflow
Data Migration QA
System Integration Testing
Acceptance Testing
Enterprise Architecture
Change Management
Training
Communication Planning
KPI
Dashboard
Roadmaps
Real-time
HR Management System
Project Management
Employee Self-service
Knowledge Management
Workday
Oracle HCM
SAP
SuccessFactors
PeopleSoft
Management
Communication
Reporting
Stakeholder Management
PMP
PRINCE2
Regulatory Compliance
ServiceNow
IT Service Management
IT Operations
Job Details
Senior Techno-Functional Project Manager ServiceNow HRSD Global
This is 3 days Onsite at Coppell, TX
12+ months Contract
We are seeking an experienced Techno-Functional Project Manager on a 12+ month contract to lead the global deployment of ServiceNow HR Service Delivery (HRSD) with a primary focus on Employee Self-Service (ESS).
The successful candidate will manage program execution, business process transformation, and system integration, ensuring ServiceNow HRSD seamlessly integrates with backend HR applications such as Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft. This is a high-visibility role driving employee experience transformation on a global scale.
Key Responsibilities
Program & Project Leadership
- Lead the end-to-end global implementation of ServiceNow HRSD, focusing on Employee Self-Service.
- Define and manage program governance, budgets, schedules, and deliverables.
- Coordinate across global regions to execute phased rollouts.
- Oversee system integrators, vendors, and internal HR/IT teams.
Functional & Business Process Expertise
- Act as a SME in HR Service Delivery processes (case management, knowledge management, employee self-service, lifecycle events).
- Gather and document global HR requirements, aligning them with ServiceNow HRSD functionality.
- Drive process harmonization across countries while supporting compliance and local statutory requirements.
- Define workflows, service catalogs, and knowledge base design for ESS.
Technical & Integration Oversight
- Manage integration between ServiceNow HRSD and backend HR platforms (Workday, Oracle HCM, SAP SuccessFactors, PeopleSoft).
- Define security, role-based access, and workflow automation strategy.
- Oversee data migration, testing cycles (SIT, UAT), and production cutover.
- Ensure integration stability and alignment with enterprise architecture standards.
Stakeholder & Change Management
- Act as the primary liaison with HR, IT, Shared Services, and external partners.
- Oversee employee adoption programs, training, and communication plans.
- Deliver progress updates, KPIs, and RAG dashboards to executive sponsors.
- Ensure alignment with corporate HR transformation strategy and shared services goals.
Deliverables & Success Measures
- Global ServiceNow HRSD ESS rollout delivered per agreed country roadmap.
- Fully integrated ESS with backend HR applications, enabling real-time employee transactions and data sync.
- 80% employee adoption within 3 months of rollout.
- Reduced HR case resolution times and increased self-service utilization.
- Transition to steady-state support with defined service SLAs.
Required Qualifications
- 10+ years of IT/HRIS project management experience.
- At least 5 7 years managing ServiceNow HRSD implementations, including ESS.
- Strong HR process expertise in employee self-service, HR case/knowledge management, and lifecycle events.
- Proven track record integrating ServiceNow with Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft.
- Demonstrated ability to manage global vendors, SIs, and regional stakeholders.
- Excellent communication, executive reporting, and stakeholder management skills.
- PMP, Prince2, or equivalent certification preferred.
Preferred Skills
- Experience in shared services or HR BPO transitions.
- Knowledge of global HR compliance and workforce regulations.
- Familiarity with broader ServiceNow platform capabilities (ITSM, ITOM, etc.).
- Background in employee experience transformation and digital HR platforms.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.