ServiceNow Developer (ServiceNow Field Service Management Developer)

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Field Operations
Scheduling
Inventory
Business Rules
Scripting
SOAP
Enterprise Resource Planning
Customer Relationship Management (CRM)
Dashboard
SLA
Acceptance Testing
Production Support
Collaboration
Agile
Scrum
JavaScript
API
Workflow
Web Portals
UI
RESTful
IT Service Management
Change Request Management
Configuration Management Database
Field Service
FSO
Optimization
ServiceNow
JIRA
Confluence
Git
POSTMAN
Analytics
Field Service Management
Reporting
Mapping
Automated Testing
DevOps
Continuous Integration
Continuous Delivery

Job Details

Role Summary

We are looking for a ServiceNow FSM Developer to design, configure, and enhance Field Service Management capabilities in ServiceNow. The candidate will work on FSM work orders, dispatching, scheduling, mobile, SLAs, automation, and integrations, ensuring smooth end-to-end field operations.


Key Responsibilities

  • Configure and develop ServiceNow FSM modules: Work Orders, Work Tasks, Dispatching, Scheduling, Agent assignments, Territories, Skills, and Inventory/Parts.

  • Customize FSM Workspaces, Mobile Agent experiences, and field workflows.

  • Implement Flow Designer / Workflow, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions.

  • Configure SLAs, notifications, approvals, and escalation rules for FSM operations.

  • Build and support integrations using REST/SOAP, MID Server (if needed), and external systems (ERP/CRM).

  • Work on CMDB/CSDM alignment for field assets and configuration items.

  • Create reports, dashboards, and (preferred) Performance Analytics for field metrics (SLA, first-time fix rate, technician utilization).

  • Handle UAT support, defect fixing, deployment, and production support.

  • Collaborate with business stakeholders and follow Agile/Scrum delivery.

  • Mandatory Skills

  • ServiceNow FSM (Field Service Management) hands-on

  • ServiceNow development: JavaScript, Glide API

  • Flow Designer / Workflow

  • Service Portal / UI Builder / Workspace configuration (FSM workspace preferred)

  • REST API integrations

  • Strong ITSM fundamentals (Incident/Change/Request) and understanding of CMDB

  • Good-to-Have Skills

  • Field Service Operations (FSO) exposure

  • Advanced Work Assignment (AWA) and assignment optimization

  • ServiceNow CSM integration with FSM

  • Tools / Platforms

  • ServiceNow, IntegrationHub (nice to have), MID Server (nice to have)

  • Jira/Confluence, Git (optional), Postman

  • Performance Analytics (PA) for FSM reporting

  • Discovery / Service Mapping (for asset/service context)

  • ATF (Automated Test Framework), DevOps integration (CI/CD)


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Purple Drive Technologies LLC