Quality Engineering Program Manager

Overview

On Site
$120,000 - $140,000
Full Time

Skills

BFSI
Acceptance Testing
Apache JMeter
Appium
Auditing
Automated Testing
Banking
Continuous Improvement
Continuous Integration
Core Banking
Cucumber
Cypress
Behavior-driven Development
Budget
Collaboration
Communication
Continuous Delivery
DNA
Dashboard
Data Management
Data Masking
Data Validation
Dynatrace
FFIEC
Fiserv
Fraud
GL
General Ledger
Git
Data-driven Testing
Database
Debugging
DevOps
Dynamic Testing
GitHub
Integration Testing
JUnit
Jenkins
KPI
Leadership
MEAN Stack
Management
GitLab
Grafana
Gramm-Leach-Bliley Act
HP ALM
Impact Analysis
Messaging
Privacy
Problem Management
Production Support
Program Management
Quality Assurance
New Relic
Oracle
PCI DSS
POSTMAN
Payments
PostgreSQL
Microsoft Azure
Microsoft SQL Server
Microsoft Windows
Migration
Mobile Banking
Recovery
Regression Analysis
Regulatory Compliance
Release Notes
Reporting
Risk Management
Roadmaps
Root Cause Analysis
SQL
Sarbanes-Oxley
Security QA
Selenium
Selenium WebDriver
Splunk
Stakeholder Management
TestNG
Testing
UI
Virtualization
Zephyr
Supply Chain Management
System Integration Testing
Test Management
Test Plans
Test Strategy
ACH
API

Job Details

Job Description
Must Have Technical/Functional Skills
We are seeking a Quality Assurance Program Manager to lead enterprisescale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with handson automation testing, leadership and deep BFSI domain expertise especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.
Job description
Program Leadership & Strategy
  1. Own endtoend QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors.
  2. Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
  3. Drive continuous improvement using shiftleft/shiftright practices and standardized quality playbooks (defect prevention, rootcause analysis, test data strategies, and release readiness)
Automation & Engineering Excellence
  1. Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD.
  2. Integrate automated suites into CI/CD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure/Extent/ReportPortal).
  3. Champion datadriven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.
Banking Products & Fiserv Delivery
  1. Lead QA planning and integration testing for Fiserv platforms core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels covering migrations, conversions, and feature upgrades.
  2. Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure endtoend traceability from regulatory requirements to test evidence.
Release, Production Quality & Support
  1. Govern quality for releases and change windows; run go/nogo, readiness checks, rollback plans, and defect SLAs.
  2. Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure handson troubleshooting and data validation as needed.
Compliance, Risk & Audit
  1. Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations.
  2. Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking).
MustHave Qualifications
  1. 10 15+ years in software quality, with 5+ years leading multiteam QA programs in BFSI.
  2. Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers.
  3. Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).
  4. Demonstrated production support exposure and handson technical skills (SQL, logs, API calls, debugging); coding experience in Ja va.
  5. Experience with CI/CD pipelines, Git, and test reporting/observability tools.
  6. Excellent stakeholder management (business, tech, vendor), communication, and executive reporting.
NicetoHave / Preferred
  1. Experience with performance, reliability, and security testing.
  2. Exposure to largescale conversions/migrations, data reconciliation, and parallel run strategies. Prior work with OSAT/standardized testing frameworks or similar institutional automation accelerators.
Core Tools & Technologies
  1. Automation: Selenium, Cypress, Playwright, RestAssured, Postman, Appium (mobile), Cucumber/BDD
  2. CI/CD & SCM: Azure DevOps, Jenkins, GitLab, GitHub Actions; Git
  3. Test Management: Azure Test Plans, HP ALM/Octane, Zephyr, Xray Data/DB: SQL Server, Oracle, PostgreSQL; test data management & masking tools
  4. Observability: Splunk/Sumo Logic, Dynatrace/New Relic, Grafana
  5. Performance/Security: JMeter/K6; basic SAST/DAST inputs
Banking & Fiserv Domain Scope (Examples)
  1. Core Banking: Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing
  2. Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls
  3. Digital Channels: Online & mobile banking, alerts/notifications, secure messaging
  4. Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention
Outcomes & KPIs
  1. Defect leakage (to SIT/UAT/Prod) targets; escape rate trending down
  2. Automation coverage agreed baseline (e.g., 70% of critical regression) and median pipeline time improving
  3. Mean Time to Detect (MTTD) & Mean Time to Restore (MTTR) decreasing for release incidents
  4. Ontime delivery of test cycles & auditready evidence; reduction in repetitive manual effort via automation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.