Telecommunications Support Specialist (Hybrid)

Telecommunications Support Specialist (Hybrid)

Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a Telecommunications Support Specialist for their Vancouver, WA location. This position is in the Unified Communications organization, part of the larger Information Technology organization. The position operates and maintains telephony systems including analog device integration and Voice over IP (VoIP). The company utilizes equipment manufactured by various companies and the position will provide support to current and future systems. In a team environment, the worker will analyze and process requests for telecommunications services and equipment, assisting clients to obtain cost-effective and efficient solutions to meet their needs.

This Hybrid position is a one-year renewable contract that includes employee benefits! If this opportunity is well-aligned with your experience and goals, we would love to hear from you!
Key Responsibilities for Telecommunications Support Specialist:

• Coordinate efforts to install, operate, troubleshoot, maintain, and manage telecommunications equipment and/or services.
• Operate and maintain, VoIP, Voicemail, Audio/Video Conference systems, paging, and call accounting system(s).
• Use scripts in communications programs and databases to streamline database imports and exports from Unified Communication Systems (VoIP), s and ancillary equipment associated with large scale moves, ads, and changes.
• Perform tasks in an enterprise ticket tracking or scheduling system including:
• Responding to client request services in a centralized IT Service Management (ITSM) ticketing and Workflow platforms
• Using the ITSM to schedule system changes, including providing appropriate documentation.
• Delivering telecommunications devices and services; updating telephony systems.
• Coordinate with other service groups to perform moves, additions, and changes to telecommunications infrastructure.
• Work with Client Support and vendors to perform research, testing, evaluation, and assist with the implementation of telecommunications products and services.
• Analyze and process requests for services and equipment, assisting clients in obtaining a cost-effective and efficient solution to meet their needs.
• Perform telecom maintenance which includes:
• Cleaning, changing, telephone sets.
• Programming telecom systems, installing wiring, and updating documentation with Telephone and Video installations.
• Scheduling, changing, and troubleshooting voice and video conferences. Troubleshooting voice analog lines, T-1 s, trunking, conference bridges, and other voice and video equipment.
• Maintain database applications for special functions such as NICE, Avtec, Microcall and Paging systems as backup.
• Provide rotational on-call and backup support for existing systems and functions; expected less than 5 weeks per year. Location for on-call and backup support may be at facilities or off-site.
• Identify and analyze potential problem areas.
• Provide recommendations/approaches for resolving to the Team Lead/Manager for review and approval.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements.

Requirements/Qualifications for Telecommunications Support Specialist:

• High School Diploma or GED is required.
• Associate s or Bachelor s Degree in Information Technology or a related telecommunications field is preferred.
• 5 years of experience is required with an applicable Bachelor s Degree.
• 7 years of experience is required with an applicable Associate s Degree.
• 9 years of experience is required without a degree, or applicable degree.
• Experience must include direct work experience providing telecommunications support in an Enterprise IT environment.
• Experience working for telephone companies or businesses with large telephone systems, preferably Cisco VoIP systems.
• Knowledge of telecommunications wiring practices and standards.
• Cisco Call Manager 12.x or higher and Unity experience.

**We are unable to accommodate corp. to corp. candidates**

About Motus Recruiting and Staffing, Inc: Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
ED/BH 13603
Job ID: 13603