Application / IT Support Specialist

  • Rochester, MI
  • Posted 12 hours ago | Updated 2 hours ago

Overview

On Site
USD 70-80
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Application Support Management
Desk Top Support

Job Details

Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Looking for W2 CONTRACT, Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW! ***Visa sponsorship is available for this position.***

Job Title: Application / IT Support Specialist - Onsite

Job Location: Rochester, MI

We are seeking an IT Support Specialist to provide on-site end-user PC, software, and technology support. This position will be responsible for troubleshooting issues for staff and assisting users with technology-related needs. The role requires strong communication, problem-solving skills, and the ability to work directly with end users in a professional, fast-paced environment.

Responsibilities:

  • Provide on-site end-user support for PCs, peripherals, and software applications.
  • Troubleshoot and resolve technology issues for staff and users.
  • Learn and support line-of-business applications.
  • Support audio-visual and recording technologies and hybrid meeting systems.
  • Assist staff in day-to-day use of applications including Adobe Acrobat, Microsoft Office Suite, Microsoft Visio, and SharePoint.
  • Coordinate with IT teams for escalation of incidents or higher-level technical issues.
  • Serve as the primary on-site IT resource while operations are ongoing.
  • Maintain documentation of incidents, resolutions, and support procedures.

Requirements

  • 2+ years of hands-on IT support or helpdesk experience, preferably in an on-premise environment.
  • Strong troubleshooting skills with PCs, Windows OS, Microsoft Office Suite, and common business applications.
  • Ability to quickly learn and support business applications.
  • Familiarity with audio/visual equipment, broadcast/recording systems, and hybrid meeting technology.
  • Excellent communication skills to support both technical and non-technical users.
  • Strong customer service orientation.

Environment: Audio/visual broadcast/recording technology, hybrid meeting systems, business applications, Microsoft Office Suite, SharePoint, and other software systems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.