Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Authorization
Business Process
Database
Help Desk
IT Service Management
Instructional Design
Management
Recovery
Reporting
SQL
Screening
Surveillance
System Implementation
Technical Support
Testing
Training
Web Portals
Writing
Job Details
Hi Professionals,
Cogent Data Solutions LLC is hiring a Advanced Systems Support for a contract role supporting an enterprise IT engagement in Florida. This position is part of a project awarded through an existing IT services agreement with our client.
Job Title: Advanced Systems Support
Experience: 3+years
Client Name: Public-Sector Customer
Job Location: Florida (Remote) Job ID: RFQ657
Minimum Qualifications:
- Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.).
- Two years experience writing SQL queries against SQL databases.
- One year of experience working with surveillance and the most up to date reporting systems.
- One year of experience writing technical and developing training documentation materials and recording training videos.
Scope of Work:
- Respond to and resolve inquiries within 24 hours related to the use of the Electronic Prenatal Risk Screening Portal received via Help Desk line or Cherwell ticket management system as needed by the end user.
- Daily, answer email inquiries related to the use of the Electronic Prenatal Risk Screening portals and the shared Prenatal Screen inbox as directed by the Department.
- Daily, create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk by end users and as requested by the Department.
- Daily, provide help desk ticket updates through the Department s Cherwell system as directed by the Department.
- Set up new accounts within 8 business hours from receipt of authorization by Department staff and the Project Manager.
- Unlock system accounts within 8 business hours for users as reported in the Department s Cherwell system.
- Assist with password resets within 8 business hours from receipt of requestor.
- As directed by the Department, participate in Electronic Prenatal Screen Provider Support Calls.\
- As directed by the Department, provide consultation on development of system user manuals.
- As directed by the Department, assist the Department development team with testing of newe features of systems.
- Document business processes for existing and new system features for applications as needed by the Project Manager and as directed by the Department.
- As directed by the Department, provide systems implementation support.
- In the event of a system failure, immediate support will be provided to restore operations as quickly as possible.
Note: This opportunity is offered solely through Cogent Data Solutions LLC, a consulting firm supporting multiple public sector IT initiatives. The end client is a government entity; however, this is not a direct hire or employment opportunity with any government agency.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.