Professional Services Engineer 4

Overview

On Site
Contract - W2
Contract - 12 Month

Skills

MOS
Solaris
Project Management
Performance Management
Preventive Maintenance
Professional Services
Problem Management
As-is Process
Firmware
Storage Management
Management
Performance Tuning
Storage
Server Message Block
NFS
iSCSI
Fiber Channel
Switches
ITIL
Configuration Management
SANS
Backup
Microsoft Windows Server
Microsoft Operating Systems
Linux
Operating Systems
Replication
Hardening
Managed Services
Google Cloud Platform
Google Cloud
Amazon Web Services
Microsoft Azure
NetApp
NCDA
Cloud Computing
Communication
Documentation
Infrastructure Architecture
Disaster Recovery
Testing
Microservices
Kubernetes
Ansible
Training

Job Details

Job Description

Job Title: Professional Services Engineer

Location: Raleigh, North Carolina

Term: 12+ mos.

Onsite in Raleigh, NC

3 Positions to Fill

Position 1: 40 hours week, Mon-Fri, 10am 7pm

Position 2: 36hr-for-40hr weekend, Fri-Sun, 7am-7pm

Position 3: 36hr-for-40hr weekend, Fri-Sun, 7pm-7am

Job Summary

We are looking for a motivated Professional Services Engineer to join our 24x7 storage operations team and service our Managed Services Customers.

You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management and Storage Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

To be successful in this role, you would need to have the following:

Experienced in NetApp storage technology. Deploying and administering NetApp storage primarily ONTAP, troubleshooting performance issues, performing firmware and OS upgrades, using storage management and monitoring tools, managing storage/backup integration with NetApp Data Infrastructure.

Proficient understanding of NetApp storage concepts, related management tools (AIQ, AIQUM) and related storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.

Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, BlueXP, Data Infrastructure Insights (DII), Workload Security, and SnapCenter.

Experience with any automation tools would be desired.

Job Requirements

Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, NVMe, Fiber Channel switching and networks).

Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable

Understanding of managed services delivery and cloud certifications is desirable.

Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.

Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.

Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud and Microsoft Azure) is highly desirable.

Good to have Associate level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator.

Good to have NetApp Cloud-based Certifications like NetApp Certified Data Administrator (NCDA), or Hybrid Cloud Administrator (NCHCA).

Strong customer communication and documentation skills.

Built and maintained strong relationships with internal and external stakeholders.

Infrastructure design, build, deployment and disaster recovery testing.

Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Working knowledge on containers & microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes and Ansible would be beneficial.

Education

Typically requires a minimum of 8-10 years of related experience with a bachelor's or any master's degree or equivalent combination of professional education/training and applicable work experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.