ServiceNow Lead Administrator

Overview

Hybrid
$120,000 - $150,000
Full Time

Skills

ServiceNow
Administration
Patching
Upgrades
Configurations
Continuous Improvement

Job Details

ServiceNow Lead Administrator

Jersey City, NJ

Full Time Only (Hybrid)

Job Summary:

The ServiceNow Technical Lead will be responsible for the overall health, performance, and continuous improvement of our ServiceNow platform. This role involves leading the administration, maintenance, and development of ServiceNow, ensuring it aligns with business needs and drives operational efficiency. The Lead Administrator will serve as a subject matter expert, providing guidance and mentorship to other team members and collaborating with various stakeholders to optimize the platform.

Responsibilities and Duties:

Platform Administration and Maintenance:

  • Manage and maintain the ServiceNow platform, including upgrades, patches, and configurations.
  • Ensure platform stability, performance, and security.
  • Monitor system health and proactively address potential issues.
  • Manage user access and permissions.
  • Perform regular system audits and implement best practices.

Incident and Problem Management:

  • Lead the resolution of complex ServiceNow incidents and problems.
  • Analyze root causes and implement preventative measures.
  • Maintain accurate and up-to-date documentation.

Continuous Improvement:

  • Identify opportunities to improve ServiceNow processes and workflows.
  • Stay up-to-date with ServiceNow best practices and new features.
  • Implement automation and self-service capabilities.
  • Create and maintain detailed documentation of the service now instance.

Qualifications and Skills:

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

  • Minimum of 5+ years of experience as a ServiceNow Administrator.
  • Proven experience leading ServiceNow implementations and upgrades.
  • Experience with ServiceNow modules such as ITSM, ITOM, ITAM, and CSM.
  • Experience with Service Portal and workflow design.
  • Experience with scripting within the service now platform.

Technical Skills:

  • Strong understanding of ServiceNow architecture and best practices.
  • Experience with REST and SOAP APIs.
  • Knowledge of database concepts and SQL.
  • Experience with integration tools and technologies.
  • Strong knowledge of the ServiceNow CMDB.

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong project management and organizational skills.
  • Ability to mentor and guide junior team members.
  • Strong documentation skills.

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
  • ITIL certifications.
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