IT Tech

Job Description:
Our client is seeking a highly skilled and proactive IT Technician to monitor and manage multiple information technology systems. The successful candidate will be responsible for incident management, addressing service requests related to IT systems and applications, and ensuring the health and security of IT assets.
Responsibilities:

• Monitor IT systems and applications, ensuring optimal performance and quick resolution of incidents.
• Utilize tools like Service Now and Power BI to track IT asset health and manage inventory effectively.
• Conduct physical inventory checks in stock rooms and warehouses, prepare shipments, and track deliveries to ensure availability and timely distribution of IT resources.
• Coordinate warranty and maintenance services for IT hardware and manage the recycling of outdated equipment.
• Support infrastructure technology projects, including networking technology installations and upgrades.
• Provide administrative and technical support across various IT teams, enhancing interdepartmental collaboration and efficiency.
• Perform imaging tasks for new or restored hardware and participate in lifecycle management processes for technology assets.

Qualifications:

• Proven experience in IT systems monitoring and incident management.
• Strong understanding of computer hardware, IP networking, and current infrastructure technologies.
• Familiarity with virtualization technologies and Windows desktop operating systems.
• Experience with data reporting tools such as Microsoft Excel and an ability to perform detailed data analysis.
• Excellent problem-solving skills and the ability to diagnose and resolve complex IT issues.
• Effective communication skills, capable of guiding and interacting with stakeholders across all levels.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
• Knowledge of Service Now or similar IT service management tools preferred.
• Applicable driver's license for occasional travel to different company locations.
• Commitment to providing exceptional customer service and support to internal and external clients.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.