IT Operations Director

Title: Operations Director
Location: Montreal, QC, Canada
Target Start Date: 5/12/25
Type: Direct Hire
Pay: $160,000 - $165,000 CAD

Selling Point on Client: Our client has a fantastic reputation in Montreal and is in growth mode. They are expanding their operations and need someone to lead the charge. They have strong benefits and work in a fast-paced environment.

Job Description:

• Reporting to the Chief Technology Officer (CTO), the Operations Director will oversee and manage the 24 x 7 operations for
• BOX information technology systems as well as for developing and maintaining an operations roadmap with the goal of ensuring systems are operated efficiently and in compliance with regulatory requirements.

Responsibilities:

• Ensure that operation policies and procedures are followed so that BOX meets its compliance requirements under
• regulatory requirements.
• Ensure timely resolution of problems.
• Participate in project planning for technology related initiatives.
• Recommend and coordinate the implementation of operational tools.
• Oversee the creation and maintenance of operational policies and procedures.
• Ensure the IT inventory, systems and tools as well as operations documentation are kept up to date.
• Manage data center capacity and usage.
• Plan and prioritize the Operations team's work ensuring effective support for day-to-day operations and ongoing projects.
• Monitor capacity and raise concerns before they result in issues.
• Liaise with management when production problems occur.
• Represent IT operations in audits.
• Keep up to date on operational tools to improve monitoring and efficiency.

Required Skills:

• 10+ years of experience in a similar role.
• Strong experience in leading and managing a multidisciplinary operations team.
• Strong technical knowledge of IT infrastructure such as data networks, firewalls, servers, data centers, operating systems,
• etc.
• Good understanding of scripting (Python, Powershell, etc.)
• Good understanding of infrastructure monitoring and automated alerting.
• Good understanding of project management principles.
• Good understanding of information security.
• Experience working with vendors.
• Positive attitude and the ability to foster a collective ownership of operational tasks and projects

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