Senior Technical Trainer

Hybrid - On Site and Telework

Experience

• 8 or more years of experience designing, developing and implementing training curricula.
• Develop training programs, including web-based and instructor led courses, job-aids, videos, etc.
• Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.
• Experience with web based learning management systems and e-Learning authoring tools.
• Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook).
• A high degree of aptitude and flexibility to deliver training on a myriad of software products.
• Experience in delivering technical training in cloud-based technology is a plus.

Responsibilities

• Responsible for preparing, conducting, and evaluating technical training programs.
• Writes literature and materials to be used in programs and designs exercises to enhance lectures.
• Shall deliver on-site and web-based training courses covering any number of software solutions.
• Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation.
• Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure.
• Assists in design of computer-based and multimedia curriculum.
• Plan, direct and undertake classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
• Stay current with developments in computer training field, especially alternative media/methods for instruction.
• Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses.
• Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.
• Gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel.
• Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery.
• Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities.
• Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.