Technical Writer

We re seeking a detail-oriented Technical Writer to support a county-wide effort to update and standardize approximately 300 internal job aids. This project focuses on applying a new document template, ensuring content clarity, and validating accessibility compliance. The role is perfect for someone who enjoys making technical content clean, consistent, and user-friendly and is passionate about inclusive design.

Key Responsibilities

Apply existing content into standardized Microsoft Word templates

Edit job aids for clarity, consistency, and plain language

Conduct accessibility checks (e.g., heading hierarchy, alt text, contrast)

Collaborate with subject matter experts (SMEs) to clarify content and apply revisions

Finalize documents and prepare for SharePoint publishing

Track and report document status and progress

Required Skills and Experience

Strong writing and editing skills

Proficiency in Microsoft Word and document formatting

Familiarity with digital accessibility principles (Section 508, WCAG 2.1)

Experience using Adobe Acrobat Pro to validate accessibility in exported PDFs, including use of the Accessibility Checker, Tags panel, and Reading Order tools

Ability to follow templates and content guidelines with high attention to detail

Basic experience using screen readers or assistive tech for accessibility checks

Strong time management and organizational skills

Clear written and verbal communication

Preferred Qualifications

Experience updating or editing instructional or technical content (e.g., job aids, user guides, Standard Operating Procedures)

Familiarity with plain language best practices

Experience working with cross-functional teams or subject matter experts

Knowledge of SharePoint or document publishing workflows

Experience with CommonLook or other advanced PDF accessibility tools

Understanding of PDF tagging and remediation workflows using Adobe Acrobat Pro

Interest in training, adult learning, or IT education environments

About the Team

This role is part of the Training & Communications Team in Jefferson County s Business Innovation & Technology (BIT) department. We re a collaborative, mission-driven team dedicated to helping staff learn and succeed through accessible, well-designed technical resources. This project is part of a broader initiative to improve our employees access and use technology tools across the organization.

Qualifications

Adobe Acrobat Accessibility Checks Ability to use Adobe Acrobat Pro s Accessibility Checker, Tags panel, and Reading Order tools to validate PDFs. Proficient (4-6 Years) Yes

Communication Strong written and verbal communication, especially when collaborating or clarifying with stakeholders. Advanced (7-9 Years) Yes

Microsoft Word Proficiency Skilled in document formatting, using styles, templates, and layouts in Word. Proficient (4-6 Years) Yes

Screen Reader Testing Basic use of screen readers (e.g., NVDA, JAWS, Narrator) to test document accessibility. Novice (1-3 Years) Yes

SharePoint Knowledge Understanding of SharePoint publishing workflows, versioning, or document libraries. Proficient (4-6 Years) Yes

Template and Style Guide Adherence Ability to follow document templates and formatting rules with high attention to detail. Advanced (7-9 Years) Yes

Time Management and Organization Ability to manage time effectively, prioritize tasks, and maintain consistent output. Advanced (7-9 Years) Yes

Writing and Editing Ability to clearly edit and revise content for clarity, structure, grammar, and tone. Advanced (7-9 Years) Yes

Accessibility Standards Knowledge Understanding of digital accessibility guidelines (Section 508, WCAG 2.1) and how to apply them in documentation. Proficient (4-6 Years) Yes

Adobe Acrobat Adobe Acrobat Pro Proficient (4-6 Years) Yes

Tools MicrosoftOffice Proficient (4-6 Years) Yes