Business Analyst I

RESPONSIBILITIES:
Kforce has an enterprise client seeking a Business Analyst I in North Reading, MA.

Responsibilities:
* Develop and maintain comprehensive training materials, including user guides, presentations, quick reference guides, and hands-on exercises tailored to different user roles and skill levels
* Collaborate with subject matter experts (SMEs) to identify training needs, develop training content, and ensure accuracy and relevance
* Design and implement training curriculum that covers all aspects of Agile PLM functionality, including but not limited to: Item Management, Change Management, Bill of Materials (BOM) Management, Document Management, and Workflow Administration
* Adapt training content based on updates to the Agile PLM system and evolving business processes
* Schedule, coordinate, and deliver training sessions (in-person, virtual, and blended learning) to various user groups
* Manage training logistics, including room reservations, equipment setup, and participant registration
* Track training attendance, evaluate training effectiveness through feedback surveys and assessments, and report on training metrics
* Provide ongoing support and guidance to Agile PLM users, answering questions and troubleshooting issues
* Maintain a training calendar and communicate training schedules to relevant stakeholders
* Maintain a strong working knowledge of Agile PLM system functionality and best practices
* Stay up-to-date on the latest Agile PLM releases and enhancements
* Provide support to users on Agile PLM system navigation, functionality, and troubleshooting
* Contribute to the development of internal documentation and FAQs to assist users in resolving common issues
* Continuously evaluate and improve training programs based on feedback, performance data, and industry best practices

REQUIREMENTS:
* Bachelor's degree in a related field (e.g., Education, Training & Development, Engineering, Business Administration) or equivalent experience
* Proven experience (typically 3+ years) developing and delivering training programs, preferably for a PLM system (Agile PLM strongly preferred
* Agile experience
* Experience writing training docs
* Experience working in change management
* Strong understanding of Agile PLM functionalities and modules (e.g., Item Management, Change Management, BOM Management, Document Management, Workflow)
* Experience with adult learning principles, instructional design methodologies, and e-learning development tools
* Excellent communication, presentation, and interpersonal skills
* Strong organizational, planning, and time management skills
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Ability to work independently and as part of a team
* Ability to learn quickly and adapt to changing business needs

Preferred Qualifications:
* Experience with Agile PLM administration
* Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate)
* Experience with Learning Management Systems (LMS)
* Industry certifications related to training and development

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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