ServiceNow ITAM Developer

  • Philadelphia, PA
  • Posted 1 day ago | Updated 1 day ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

IT Asset Management/ITAM
ServiceNow Now
Hardware Asset Management/ HAM
Software Asset Management/ SAM
ITIL

Job Details

Skills- Servicenow ITAM
Role Overview
Own the design, configuration, and automation of IT Asset Management (ITAM) on ServiceNow covering Hardware Asset Management (HAM) and Software Asset Management (SAM).
Ensure endtoend asset lifecycle control, license compliance, cost optimization, and robust integrations with CMDB, procurement, discovery, and finance.
Key Responsibilities
1) Solution Design & Build
Configure HAM entities (models, stockrooms, assets, disposals) and SAM constructs (software models, normalization, entitlements, rights).
Develop Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and Flow Designer flows for ITAM automation.
Extend data model; design catalog items/record producers for asset requests, ownership transfer, reclamation, and disposal.
2) Lifecycle, Compliance & Governance
Implement procure receive assign maintain reclaim/retire/dispose processes with auditable controls.
Set up SAM reconciliation, publisher packs, metrics (perdevice, peruser, concurrent), and compliance dashboards; drive remediation and trueups.
Define and maintain process KPIs/SLAs (inventory accuracy, reconciliation success rate, compliance exposure, mean time to reclaim).
3) Integrations & Data Quality
Build integrations with ERP/Procurement (PO/GRN), HR (joinermoverleaver), discovery sources, and CMDB via Import Sets/Transform Maps and REST/SOAP.
Implement normalization/enrichment, deduplication, and data quality scores; manage reconciliation jobs and error handling.
4) Reporting & Analytics
Create Performance Analytics widgets, MIS reports, and executive dashboards for usage, compliance, spend, and lifecycle health.
Provide cost optimization insights (reclamation, downgrades, license conversions).
5) Delivery & Collaboration
Run workshops; convert requirements into technical designs and backlog items.
Partner with procurement, finance, security/compliance, and service operations; maintain auditready documentation and release notes.
Use Git/CICD for update sets and versioning; enforce secure coding and platform guardrails.
Required Skills & Experience
Experience:6 8 years total; 4+ years handson implementing ServiceNow ITAM (HAM/SAM) with configuration, scripting, integrations.
Platform/Dev: ServiceNow Administration & Development (JavaScript/Glide APIs, Flow Designer, Integration Hub); strong in Business Rules, Script Includes, Client Scripts.
ITAM Domain: Asset lifecycle, inventory, license metrics, normalization & reconciliation, vendor contracts, trueups, audits.
Process: ITIL fundamentals; linkage of Incident/Change/Request with ITAM; strong reporting/MIS.
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