Overview
Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
ServiceNow
Tier 1
Tier 3
Workday
Workflow
User Experience
Analytical Skill
Help Desk
Job Details
ROLE: Sr Workday Technical Support Specialist // Remote but Texas Only
DURATION: 3-6 Months
Location: Texas Remote
REQUIREMENTS:
Overview
We seeking a qualified Workday Support Specialist with at least 10 years of experience providing Tier 1 Tier 3 support for Workday systems. The ideal candidate will have a proven track record in troubleshooting system issues, managing ServiceNow ticket queues, coordinating with technical teams, and implementing long-term solutions that improve system performance and user experience.
Primary Focus: Help Desk Support, Issue Resolution, System Optimization
Key Responsibilities:
- Provide Tier 1 Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Preferred Qualifications:
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.