Electronic Computer Operator I, IT Service Desk Technician

A special mission college within the Massachusetts state university system

Electronic Computer Operator I, IT Service Desk Technician

Posting: April 2024

Start Date: ASAP

Position Number: FY-24-42

Application Deadline: Open Until Filled

Division: Technology & Library Services

Union Affiliation: AFSCME Unit I

Supervision received: Reports to the Staff Assistant/Service Desk Supervisor

General responsibilities: Provide excellent customer service, Service Desk support and services, including but not limited to, laptop and desktop support, software support, system and network access, equipment loaning. Provides audio visual setup and associated support. Coordinate tasks associated with campus applications, including Blackboard, Panopto, Google Workspace, Self Service, Colleague/Datatel, Active Directory, MFA support, Library Systems and others. Triage tickets to ensure tickets are assigned to the appropriate team member and are promptly addressed. Provide post resolution follow-ups to incidents to ensure customer satisfaction. Support campus printers. Loan equipment, upkeep records and run laptop updates. Document solutions in our Ticketing software. Participates in other projects and works with other software as assigned.

Qualifications and requirements: At least one year of full-time experience in the support of computer operations. An Associate s degree in a related field may be substituted for the required experience. Ability to provide excellent customer service to a community with diverse technical backgrounds. Excellent administrative, organizational, and interpersonal skills. Ability to function effectively in a high paced work environment. Excellent troubleshooting skills.

Preferred Qualifications: Experience working in a college atmosphere. At least 2 years of experience in support services. Technical support experience with online systems such as Blackboard & Google Applications. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.

Salary: Grade 15/Step 1: $1,969.30 Bi-weekly; $51,201.80 Annually

• Shift & Days Off: Ability to work Sunday - Thursday days, 9-5 during semesters.
• Summers and Winters: Days, Monday Friday, 9-5. May be flexible on the start and end times of the shift.
  To apply, please submit a cover letter, resume, an MMA application, Affirmative Action form and the contact information of three (3) professional references. These forms are located on the employment opportunities link under Human Resources on the MMA website . Applications may be attached and sent electronically to . Alternatively, you may send your application materials by USPS to: Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalists must complete pre-employment drug screening and background check.

Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women and veterans to apply.