UX/CS Designer

  • Jersey City, NJ
  • Posted 22 hours ago | Updated 22 hours ago

Overview

On Site
Depends on Experience
Full Time

Skills

Customer Success Designer
CX Designer
User Experience
Customer Service

Job Details

Job Title: UX/CS Designer
Location: New Jersey
Type: Full-time
Experience: 3 5 Years

About the Role:

We are looking for a talented UX/Customer Success Designer to join our team in New Jersey. The ideal candidate combines creative design thinking with a strong customer-centric mindset to deliver seamless, engaging, and user-friendly product experiences. This role bridges UX design and Customer Success, focusing on improving user satisfaction, retention, and product adoption.

Key Responsibilities:

  • Design and refine user interfaces that deliver intuitive and visually appealing experiences.
  • Conduct user research, usability testing, and feedback sessions to identify improvement opportunities.
  • Create wireframes, prototypes, and high-fidelity designs using tools like Figma, Adobe XD, or Sketch.
  • Collaborate with Product, Engineering, and Customer Success teams to align design solutions with business goals.
  • Map out and optimize customer journeys across digital touchpoints.
  • Develop onboarding flows, in-app guidance, and interactive tutorials to enhance product usability.
  • Analyze customer feedback and data to inform UX decisions.
  • Maintain brand and design system consistency across all platforms.

Required Skills & Qualifications:.

  • 3+ years of experience in UX/UI or Customer Experience Design.
  • Strong knowledge of user-centered design principles and interaction design.
  • Hands-on experience with design tools such as Figma, Sketch, Adobe XD, or InVision.
  • Excellent problem-solving, communication, and collaboration skills.
  • Understanding of HTML/CSS basics (plus).
  • Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Intercom) is preferred.

Nice-to-Have:

  • Experience designing for SaaS, eCommerce, or web platforms.
  • Background in customer journey mapping and UX analytics.
  • Experience working in Agile/Scrum environments.

Why Join Us:

  • Opportunity to shape innovative and customer-driven digital experiences.
  • Collaborative team culture focused on growth and creativity.
  • Competitive salary and hybrid work flexibility in New Jersey.
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