Overview
Remote
Hybrid
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship
Skills
Quality Management
CRM
ERP
Power BI
Tableau
Six Sigma
Job Details
Quality Management Resource
Location: Chicago, IL/ Libertyville, IL
Contract-to-hire
Education & Required Experience:
- 10+ years of experience in Quality Management or Operational Excellence roles, preferably in a technology, SaaS, or enterprise services environment.
- Demonstrated experience managing or improving client-facing operational processes, especially quote-to-cash or quote-to-billing.
- Proven ability to implement issue tracking and continuous improvement systems.
- Strong analytical and problem-solving skills; proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
- Familiarity with CRM and ERP systems (e.g., Salesforce, NetSuite, SAP).
- Excellent communication and stakeholder engagement skills.
Nice to Have Skills
- Certification in Lean, Six Sigma (Green Belt or Black Belt), or similar is a plus.
- Experience working as a contractor or in a consulting capacity.
- Familiarity with ITIL, ISO 9001, or similar quality management systems.
- Ability to work independently in a fast-paced, ambiguous environment.
- Experience with customer journey mapping and VoC (Voice of the Customer) programs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.