Senior Voice Engineer

Overview

On Site
$0 - $0
Contract - W2
Contract - Independent

Skills

CCNP
CCIE
Avaya
Cisco
CVP
VoIP
PBX systems
SIP
Webex Calling

Job Details

Job Title: Senior Voice Engineer

Location: Houston TX

Duration: 3 month extending, potential conversion

JD:

Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.

Voice System Design & Implementation:

  • Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
  • Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.

System Maintenance & Optimization:

  • Monitor and maintain the performance of voice systems to ensure reliability and quality.
  • Perform regular system updates, patches, and configuration changes to optimize performance and security.

Troubleshooting & Support:

  • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
  • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.

Project Management:

  • Lead and manage voice-related projects, including system upgrades, migrations, and integrations.
  • Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.

Documentation & Reporting:

  • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
  • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.

Innovation & Research:

  • Stay current with emerging voice technologies and industry trends.
  • Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.

Skills/Experience:

  • Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.

Required Skills:

  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure. management.
  • Experience with the process of porting voice services between different carriers
  • Webex Calling
  • Webex Contact Center
  • Zoom
  • MS Teams Voice
  • Desired Skills:
  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure. management.
  • Experience with the process of porting voice services between different carriers

Certification Requirements:

any of these -

  • CCNP, CCIE, Avaya, Cisco, CVP, webex advance training.

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