Overview
On Site
USD 26.00 - 26.00 per hour
Full Time
Skills
Training
VoIP
Documentation
Onboarding
Computer Hardware
Printers
Business Process
Research
System Documentation
Technical Support
Computer Science
LAN
WAN
Routing
Switches
VMware ESXi
VMware
SAN
Sophos
Firewall
Endpoint Protection
Cisco
Meraki
Wireless Networking
Information Systems
Cloud Computing
Microsoft Visio
Multitasking
Management
Supervision
Conflict Resolution
Problem Solving
Analytical Skill
Help Desk
Remote Support
Preventive Maintenance
Project Management
Performance Management
Servers
Data Centers
Microsoft Office
Microsoft
AV
Audiovisual
Microsoft Windows
Service Desk
Active Directory
Customer Service
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
We are seeking an up-and-coming IT professional with 2-5 years' experience in IT support and administration looking to broaden their experience. Responsibilities of the position include working with the IT team to provide general IT support to Ricoh's growing employee base, taking a leading role in IT projects from conception, through implementation, and training, as well as other IT related initiatives as assigned.
Duties and responsibilities
Front-line team member for employee IT support requests
Manages IT support request ticket queue
Supports our multi-tenant VoIP phone systems
Ensures timely completion, follow-up, and documentation of all support requests
Work with or escalate issues to other IT team members as appropriate for resolution
Diagnosing and resolving hardware/software problems
Helping employees best use technology at their disposal either by following company best practice or proposing new processes
New employee onboarding including setup and employee IT orientation
Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate
Maintains conference room AV equipment
Procure computer equipment as directed
Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies
Develops and maintains IT systems documentation and procedures
May require occasional work outside of normal business hours
Qualifications
Minimum of TWO years IT support experience in a Windows environment with a two-year degree in Computer Science, Information Systems, or equivalent education and experience
Experience with Microsoft Active Directory, Office 365, Microsoft Teams
Experience with LAN/WAN technologies, Routing, Switching, VMWare ESXi and vCenter, Pure and HPE Nimble SAN Storage, and Sophos Firewalls
Experience with Sophos Firewalls and Endpoint Security (Vendor supported)
Experience with Cisco Meraki wireless network deployments (Vendor supported)
Broad understanding of information systems technology
Strong Microsoft Office (cloud and software) skills including Visio
Ability to multitask and manage time with limited supervision is a must
Additional requisites include strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, team oriented with strong ability to work independently, results-oriented attitude with ability to prioritize, and a talent for interacting with people at all levels
Communicates in a professional manner, follows up on requests, and takes initiative to go the extra mile
Strong helpdesk and remote support experience
Working conditions
Be able to work outside regular business hours for emergency situations or IT projects requiring downtime and/or maintenance windows.
This is an on-site position at our headquarters in Simi Valley, CA. Hours are M-F from 8am to 5pm PST.
Physical requirements
Occasionally move and install equipment weighing up to 50 pounds, without assistance, for various business and departmental needs
Constantly positions self to maintain computers and servers at desks across the office as well as our corporate data centers
Sitting for extended periods of time in an office environment
Skills
Windows 10, Troubleshooting, Service desk, Customer service, Microsoft Active Directory, Office 365, Microsoft Teams, AV equipment
Top Skills Details
Windows 10, Troubleshooting, Service desk, Customer service, Active directory
Additional Skills & Qualifications
Customer Service Attitude and Eagerness to grow is very important!
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Simi Valley,CA.
Application Deadline
This position is anticipated to close on Aug 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking an up-and-coming IT professional with 2-5 years' experience in IT support and administration looking to broaden their experience. Responsibilities of the position include working with the IT team to provide general IT support to Ricoh's growing employee base, taking a leading role in IT projects from conception, through implementation, and training, as well as other IT related initiatives as assigned.
Duties and responsibilities
Front-line team member for employee IT support requests
Manages IT support request ticket queue
Supports our multi-tenant VoIP phone systems
Ensures timely completion, follow-up, and documentation of all support requests
Work with or escalate issues to other IT team members as appropriate for resolution
Diagnosing and resolving hardware/software problems
Helping employees best use technology at their disposal either by following company best practice or proposing new processes
New employee onboarding including setup and employee IT orientation
Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate
Maintains conference room AV equipment
Procure computer equipment as directed
Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies
Develops and maintains IT systems documentation and procedures
May require occasional work outside of normal business hours
Qualifications
Minimum of TWO years IT support experience in a Windows environment with a two-year degree in Computer Science, Information Systems, or equivalent education and experience
Experience with Microsoft Active Directory, Office 365, Microsoft Teams
Experience with LAN/WAN technologies, Routing, Switching, VMWare ESXi and vCenter, Pure and HPE Nimble SAN Storage, and Sophos Firewalls
Experience with Sophos Firewalls and Endpoint Security (Vendor supported)
Experience with Cisco Meraki wireless network deployments (Vendor supported)
Broad understanding of information systems technology
Strong Microsoft Office (cloud and software) skills including Visio
Ability to multitask and manage time with limited supervision is a must
Additional requisites include strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, team oriented with strong ability to work independently, results-oriented attitude with ability to prioritize, and a talent for interacting with people at all levels
Communicates in a professional manner, follows up on requests, and takes initiative to go the extra mile
Strong helpdesk and remote support experience
Working conditions
Be able to work outside regular business hours for emergency situations or IT projects requiring downtime and/or maintenance windows.
This is an on-site position at our headquarters in Simi Valley, CA. Hours are M-F from 8am to 5pm PST.
Physical requirements
Occasionally move and install equipment weighing up to 50 pounds, without assistance, for various business and departmental needs
Constantly positions self to maintain computers and servers at desks across the office as well as our corporate data centers
Sitting for extended periods of time in an office environment
Skills
Windows 10, Troubleshooting, Service desk, Customer service, Microsoft Active Directory, Office 365, Microsoft Teams, AV equipment
Top Skills Details
Windows 10, Troubleshooting, Service desk, Customer service, Active directory
Additional Skills & Qualifications
Customer Service Attitude and Eagerness to grow is very important!
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Simi Valley,CA.
Application Deadline
This position is anticipated to close on Aug 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.