Overview
On Site
USD 30.00 - 35.00 per hour
Full Time
Skills
Enterprise Resource Planning
IFS
Continuous Improvement
Data Flow
ServiceNow
Customer Service
Inspection
Service Operations
Field Service Management
Use Cases
Issue Tracking
ROOT
Testing
Quality Assurance
Quality Control
Test Scripts
SaaS
Optimization
Training
Business Analysis
Business Analytics
Computer Science
Information Technology
Business Software
Analytical Skill
Critical Thinking
Problem Solving
Conflict Resolution
Decision-making
Communication
Management
Organizational Skills
Microsoft Office
Customer Support
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
1) Experience with troubleshooting and remediation for Tier II/III tickets for ERP/Application/FSM (FSM not required, they use ASTEA/IFS)
Experience supporting tier II/III ticket and driving resolution, remediation & continuous improvement (this team is point of escalation from the tier I team) Experience working and supporting field team or remote sites ideally
2) Good knowledge & experience on pulling data together, dataflows, etc.
3) Experience with ServiceNow or comparable platform
4) Strong customer service/support skills
Essential Duties and Responsibilities:
This position will support ongoing efforts and various one-time initiatives, specifically for the Field Service Management system that serves multiple operating companies (Op Cos). This role is responsible for technical solutioning for the Inspection & Service Operations team to meet business requirements. They will provide technical oversight to support the SaaS-based FSM solutions. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems. This role is critical to our commitment to the central premise...ensuring quality is top of mind when we release our solutions to our men and women in the field and branch teams.
Responsibilities include:
Respond to and resolve service incidents reported by Operating Companies and other IT workstreams
Document incident resolution by creating Knowledge articles that can improve ticket resolution rates by 1st level of support
Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system
Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams
Collaborate with stakeholders to solution tickets and determine root causes, including end-user retraining, developing training tools, process reevaluation, or changes to the software
Ensures solutions, configurations, and processes are sustainable and scalable
Support testing and QA/QC efforts to verify functionality through proven test scripts
Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops
Work Experience Requirements:
BS/BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed.
Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making
Excellent communication and interpersonal skills
Exceptional time management and organizational skills
Strong character, ethics, commitment, and reliability
Proficient in Microsoft Suite
Additional Skills & Qualifications
Need good customer support skills
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New Brighton,MN.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1) Experience with troubleshooting and remediation for Tier II/III tickets for ERP/Application/FSM (FSM not required, they use ASTEA/IFS)
Experience supporting tier II/III ticket and driving resolution, remediation & continuous improvement (this team is point of escalation from the tier I team) Experience working and supporting field team or remote sites ideally
2) Good knowledge & experience on pulling data together, dataflows, etc.
3) Experience with ServiceNow or comparable platform
4) Strong customer service/support skills
Essential Duties and Responsibilities:
This position will support ongoing efforts and various one-time initiatives, specifically for the Field Service Management system that serves multiple operating companies (Op Cos). This role is responsible for technical solutioning for the Inspection & Service Operations team to meet business requirements. They will provide technical oversight to support the SaaS-based FSM solutions. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems. This role is critical to our commitment to the central premise...ensuring quality is top of mind when we release our solutions to our men and women in the field and branch teams.
Responsibilities include:
Respond to and resolve service incidents reported by Operating Companies and other IT workstreams
Document incident resolution by creating Knowledge articles that can improve ticket resolution rates by 1st level of support
Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system
Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams
Collaborate with stakeholders to solution tickets and determine root causes, including end-user retraining, developing training tools, process reevaluation, or changes to the software
Ensures solutions, configurations, and processes are sustainable and scalable
Support testing and QA/QC efforts to verify functionality through proven test scripts
Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops
Work Experience Requirements:
BS/BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed.
Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making
Excellent communication and interpersonal skills
Exceptional time management and organizational skills
Strong character, ethics, commitment, and reliability
Proficient in Microsoft Suite
Additional Skills & Qualifications
Need good customer support skills
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New Brighton,MN.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.