Network Voice Lead - Tier III Support Services

Overview

Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Network Voice

Job Details

Hi,
Hope you are doing well,

Client is Hexaware
Need profile with Linkedin

Job Title: Network Voice Lead - Tier III Support Services
Location: Plano, TX
5 days onsite with Rotational Shifts
Type : Full Time / Perm / Contract

Job Description:
Responsibilities:

  • Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.
  • Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGoogle Cloud Platform, and troubleshooting related issues.
  • Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers.
  • Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss.
  • Expert knowledge in voice network routing, dial plans, and number translations.
  • Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems.
  • Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems.
  • Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging).
  • Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms.
  • Expert knowledge in QoS implementation and troubleshooting for voice traffic.
  • Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues.
  • Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc.
  • Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II.
  • Handle high to critical incidents or customer requests and tasks related to voice network issues.
  • Execute medium to high complexity projects and changes in the voice network.
  • Act as technical reviewer and approver of NOC Tier II's voice-related projects and changes.
  • Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues.
  • Provide secondary on-call support for voice network incidents.
  • Good oral and written communication skills, ability to articulate voice network issues effectively.
  • Strong knowledge of voice network troubleshooting tools and monitoring platforms.
  • Maintain a high sense of urgency while staying calm under pressure.
  • Team-oriented, quick learner, and adaptable to changes.

Credentials and Experience:

  • Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP).
  • 8-10 years' experience in Network Voice Operations teams.
  • Experience in leading a team of 8 to 10 members focused on voice network support.



Submission format

Please find the attached profile of ____________ for the position of ___________.

Profile Submitted for Employment Type

Candidate Full Name

RR Number / Position

Present location (city, state or ZIP)

Does the candidate has Work Authorization to work in US Yes/NO

Does the candidate need visa sponsorship, if so when and what type (Optional)

Is the Candidate OPT

Photo ID Attached (Optional; If required the personal details can always be protected based on candidate will. This is only asked to filter out fake candidates)

LinkedIn Profile Link

Tel No

E-mail ID

Skype ID

Joining Mode (TP / FTE)

*Onsite availability (post-selection)

Total Onsite Experience, Working in US

Overall Relevant Experience of the Candidate

Availability for Interview (Preferred Time)

Rate - $$/HR OR Expected Compensation

Is the profile uploaded on Hexaware Vendor Portal. Please share the screen shot of unique CV ID/ Reference number.

Comments

Recruiter Rating on Profile Match to Expected Skills

(Recruiter would mention three skills and associated ratings/ comments)

Recruiter Rating on Candidate Communication Skills

Recruiter Rating on Attitude

Thank you & Regards,
Anil Kumar
Direct:

LinkedIn :

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.