Business Analyst (12 Month FTC)

Location: Richmond Hill, ON (Hybrid)

In this position, you'll be based in the Richmond Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a Business Analyst to join our Computershare Communication Services (CCS) team for a 12-month full-time contract.

A role you will love

As the Business Analyst, you will require a strong client focus to facilitate business analysis planning and monitoring, requirements gathering, analysis and management, solution assessment and validation, and systems testing with internal and external clients. You'll also work closely with staff from all other departments to ensure that our internal and commercial projects are properly scoped, defined, tested and implemented. An eye for detail, time-management, problem-solving, communication skills, and the ability to prioritize and deliver successful outcomes are integral to this role.

Other key responsibilities include:

• Planning the appropriate business analysis approach based on the size, complexity, constraints and dependencies of the project.
• Conducting stakeholder analysis to identify all stakeholders as well as building and managing stakeholder relationships.
• Planning and manage requirements approval process and changes to requirements scope and/or solution.
• Identifying and communicating risks and issues that may impact plans and/or scope.
• Effectively obtaining information from stakeholders to form requirements.
• Accurately capturing the information provided in a format stakeholders can understand, review and validate.
• Creating all required documentation to support the SDLC process including but not limited to Business Requirements Documents, Functional Specifications, User Stories, User Documentation, Instructions, Procedures, Test Plans, Training Documentation and Workflows.
• Creating required documentation needed to support Sales and Client Management.
• Obtaining the needed approvals on requirements and functional specifications.
• Identifying and managing changes to requirements including impact assessment.

What will you bring to the role?

• 2+ years of experience in a Business Analyst role (prior experience in a Quality Analyst role a plus)
• Experience liaising with internal users to gather requirements and document existing processes. This includes gathering requirements and translating these into functional specifications and test plans.
• Experience creating user documentation including process/policy/process documentation, user manuals, release notes, test plans, and training materials.
• Experience negotiating the scope of solutions with stakeholders to ensure the delivery of consistent processes, policies and measurements.
• Experience in integration and/or system testing. This includes coordinating user acceptance testing and training
• Experience with project reporting

Bonus points if you have:

• A degree in Information Technology
• Experience with performing business analysis activities associated with 3rd party applications: Power BI, Azure DevOps
• Experience with creating reports using Microsoft SQL queries and third-party reporting applications
• Experience working with SharePoint and Development Tools (TFS - Team Foundation Services)
• Experience reporting, prioritizing, tracking, and troubleshooting software bugs and defects
• Prior experience working in the financial services industry

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