*Customer Success Analyst*

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details

Job Title: Customer Success Analyst

Location: Charlotte, NC Hybrid (Tues-Thurs, WFH Mon & Fri) or Calgary, AB Remote

Duration: 12 Months (Contract)

Job Summary:

We are looking for a sharp, data-savvy Customer Success Analyst to support the Distilr Customer Success team in driving supplier engagement and satisfaction within the foodservice industry using our Distilr data platform. This role requires someone with a strong analytical mindset who loves turning data into insights, and insights into action. A proactive and enthusiastic approach to problem-solving, paired with the ability to see the bigger picture, will strongly support one s growth into a client-facing Customer Success Manager role over time.

What You ll Do

• Supplier Support: Help support a portfolio of 30+ suppliers by offering business insights and answering technical product questions while ensuring smooth day-to-day operations that support the CSM program KPI s.
• Onboarding Coordination: Assist with the supplier onboarding and training experience; setting up tasks and documentation.
• Reporting & Analysis: Build and refine customer reports using MS Excel and other tools to highlight business growth opportunities for both our external suppliers and internal stakeholders.
• Data QA: Review Distilr data for accuracy, completeness, and usability. Work with internal teams to ensure high data integrity.
• Presentation Prep: Support creation of PowerPoint decks and insight summaries used in external supplier meetings and internal leadership meetings.
• Cross-Functional Collaboration: Act as the liaison between the CSM, Category Insights, and Product & Development teams, as well as Foodbuy stakeholders.
• Process Optimization: Help maintain tools such as Salesforce and internal trackers, improving how we work and scale.
• Grow Into a CSM: Learn about the foodservice industry and how Distilr s food and beverage suppliers operate within it. Develop customer-facing skills to grow relationships that lead to owning your own accounts as a CSM.

Why This Role Rocks

• You ll work in a data-first, AI-forward company that s rethinking how the CPG world uses analytics to grow.
• You ll have full access to modern AI productivity tools including ChatGPT Enterprise and Microsoft Copilot meaning you ll spend less time doing repetitive grunt work and more time delivering value.
• It s a front-row seat to how data transforms the foodservice.
• You ll learn from experienced CSMs, analysts, procurement professionals, and product leaders in a high-growth environment.
• There s a clear path to becoming a CSM this isn t just a support role forever.

What You Bring

• 1 2 years of experience in an analyst, coordinator, sales support, or customer-facing role (bonus if it s in CPG, retail, or SaaS).
• Strong MS Excel skills you re comfortable cleaning data, using formulas, and building clean, usable outputs.
• An innate ability to deal with complex concepts and ambiguity so that you can tell a story from the data.
• Organized and detail-oriented you keep timelines tight and tasks on track.
• Curious and eager to learn the ropes of Customer Success and supplier relationship management.
• Excellent written and verbal communication skills.
• A team-first mindset with a "no task too small" attitude.
• Bonus: familiarity with Salesforce, Power BI, or similar tools.

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj (dot) sekhar (at) kellton (dot) com Phone 703-5 9 2 .9.5.1.7

Thanks for all your time!