Overview
Remote
$80 - $85
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
Customer Experience
SPICE
Telephony
Interactive Voice Response
Routing
IVR
CXONE
Job Details
Hi ,
My name is Tanya. I just received details on a great job that I believe you would be a great fit for. Please take a look below and share your interest.
Title- Telephony/IVR Assessment Architect/ SR will work
Location-100% remote
Duration- Candidates Must be able to convert Perm after 6 months without sponsorship
Interview-video
Telephony/IVR Assessment Architect
Must Haves
- In-depth experience with telephony systems such as Spice, Nice, and CX1
- Expertise in IVR architecture, including routing logic and customer flow design
- Ability to assess, document, and recommend improvements in IVR setups
- Experience identifying gaps in telephony platform capabilities
- Familiarity with CX1 advanced features and integrations
- Experience with CRM platforms and telephony integration points
- Past work in large contact center environments
Day-to-Day
- Perform deep-dive assessments of current telephony and IVR systems
- Document existing IVR architecture, flows, and decision logic
- Identify and present recommendations for platform or configuration improvements
- Evaluate usage of CX1 features, including IVR routing and CRM integrations
- Collaborate with engineering and operations to define roadmap changes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.