Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
teschnicalsupport
servicenow
networking
mac
infrastructure
Job Details
Technical Support Analyst
Phoenix, AZ & Atlanta, GA & Sun rise, FL & Salt Lake City, UT (Hybrid-3 days onsite)
Long term contract
Direct client: Immediate client interview
Only W2, No C2C please
Skills: Microsoft Office Suite, CISCO
Years of Experience: 5+ years
Details
- Imaging
- Service now or similar tool
- Mac, windows
- Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
- Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
- Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
- Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
- Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
- Excellent verbal and written communication skills and negotiation skills
- Understanding of infrastructure platforms, services and technology processes
- Self-motivated and driven to identify and deliver appropriate solutions
- Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
- Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)