AI/ML Governance Lead -Data Management

Job Description

The Data Management Lead role will build and manage a team of individuals responsible for all activities necessary to support the Data Use Council. The manager will set direction for the team acting as an escalation point for issues. This role will include oversight and monitoring of AI/ML use cases across CCB, ensuring compliance with the firm's AI/ML Governance and Oversight Firmwide Standard. This role will work directly with the AI/ML Governance Lead and Firmwide CDAO teams throughout the AI/ML use case lifecycle.

As a Data Management Lead on the Data Use Council Team, you will coordinate with requesters and Control Partners from Controls, Legal, Compliance and Risk to evaluate data use requests and present those assessments to the firm's Chief Data and Analytics Officer (CDAO). In addition, you will be required to work with your partners to identify legal, contractual, operational, and reputational risks. A key and growing responsibility of the Data Use Council includes review of Models, focusing on AI/ML and other emerging technologies. This role will support the CCB AI Governance Program Office and help ensure CCB maintains effective oversight of related Standards and Procedures.

Job Responsibilities:

• Oversee AI/ML use cases for compliance, establishing robust governance structures.
• Collaborate with CDAO and stakeholders to implement monitoring systems and assess risks.
• Demonstrate leadership and communication skills, with a background in governance and controls.
• Prioritize AI data use requests against product roadmaps and key deadlines, project go-live dates and risk assessments
• Coordinate review with key stakeholders and senior management and present AI data request overviews and risks
• Work with internal clients (such as Digital, Marketing, Consumer Banking, Modeling, and management) to evaluate data use requests and identify any necessary business requirements, guardrails, conditions, or controls
• Establish AI communication and documentation team practices including governance procedures, Business informational sites and workflows
• Establish enhanced AI Metric Reporting and Oversight and support quality control reviews
• Partner with Control Management to implement enhanced GenAI Use Case monitoring.

Required qualifications, capabilities, and skills:

• Bachelor's degree in business, legal, decision science, data management or related field with 5 plus years' experience in those fields
• Prior experience with Data Governance, Estimation/Modeling Development, Legal, Compliance, Privacy, Risk, Controls or Audit
• Experience building and managing high performing teams
• Strategic thinking and planning skills and abilities to drive innovation
• Highly developed analytical skills, and excellent attention to detail
• Ability to communicate ideas effectively, both orally and written to employees and executives
• Must possess the ability to meet deadlines and handle multiple priorities and projects effectively
• Quality focused work ethic and effectively respond to rapidly changing business needs
• Must be a proactive self-starter with leadership and Interpersonal skills

Preferred qualifications, capabilities, and skills:

• Experience with technical concepts and working with technical staff as needed
• Knowledge of PII, metadata and other data management concepts
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, SharePoint
• Working knowledge of Tableau, Alteryx or Python

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.