AV Support Specialist

We are seeking a highly skilled and experienced AV Support Specialist to join our client's team in Washington, D.C. This role is crucial for ensuring seamless and effective operation of all audio-visual and conference room systems. The ideal candidate will have a strong technical background in AV technologies, a proven ability to troubleshoot complex issues, and excellent communication skills. This position requires a professional who can manage projects, work with vendors, and apply ITIL principles to deliver exceptional service in a fast-paced environment.

• Provide technical expertise for the implementation, maintenance, and support of audio-visual and conference room technologies.
• Troubleshoot and resolve technical issues related to Microsoft Surface HUB, Polycom, and other AV equipment.
• Support and manage collaboration platforms, including Microsoft Teams and Zoom, to ensure a high-quality user experience.
• Manage AV-related projects from conception to completion, including planning, execution, and post-implementation support.
• Act as a key point of contact for vendor management, ensuring smooth coordination and delivery of services.
• Maintain documentation and adhere to ITIL principles for incident, problem, and change management.
• Communicate effectively with internal stakeholders and external vendors, providing clear and concise updates on all projects and support issues.

• Demonstrated technical experience in the audio-visual field.
• Relevant engineering certifications with a focus on audio-visual and conference room equipment (e.g., Microsoft Surface HUB, Polycom).
• Current CTS (Certified Technology Specialist) Certification is required.
• Experience with implementing and supporting AV solutions for corporate conference rooms and situation rooms.
• Proficiency in troubleshooting and supporting collaboration technologies like Teams and Zoom.
• Proven project management and vendor management skills.
• Familiarity with ITIL principles and experience with a service management platform like Service-Now.
• Excellent oral and written communication skills with the ability to convey complex technical information clearly.

• Adaptability and Flexibility: The ability to adjust to new situations, technologies, and changing priorities with ease.
• Problem-Solving: Strong analytical and critical thinking skills to identify issues and develop effective solutions.
• Communication: The capacity to convey information clearly and concisely, both verbally and in writing, and to listen actively.
• Time Management: The skill of prioritizing tasks, meeting deadlines, and managing workload efficiently.
• Teamwork and Collaboration: The ability to work effectively with others to achieve shared goals.
• Leadership: The capacity to guide, motivate, and inspire colleagues and to take initiative when needed.
• Technical Proficiency: A strong understanding and practical knowledge of relevant technologies and tools.
• Creativity and Innovation: The aptitude for generating new ideas and approaching challenges from a fresh perspective.
• Emotional Intelligence: The awareness and management of one's own emotions, as well as the ability to understand and empathize with others.
• Continuous Learning: A proactive mindset and a passion for acquiring new knowledge and skills to stay current in one's field.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.