AWS connect Engineer

Overview

USD 0-60
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Design
develop
and maintain Amazon Connect contact center solutions including call flows
queues
routing profiles
and IVRs. Integrate Amazon Connect with other AWS services such as Lambda
Lex (Chatbots)
Polly
DynamoDB
S3
CloudWatch
and external CRMs or ticketing systems (e.g.
Salesforce
Zendesk). Develop Lambda functions to support real-time call processing and data integrations. Work closely with customer experience teams to understand business requirements and optimize call routing logic. Monitor
troubleshoot
and improve contact center performance using CloudWatch
AWS Connect Metrics
and analytics tools. Support user authentication
customer data access
and real-time reporting solutions. Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform. Ensure compliance with security and privacy standards across all voice and data interactions.

Job Details

Role:- AWS connect Engineer

Remote

C2C or W2

Job Summary:

We are seeking an experienced AWS Connect Engineer to design, implement, and support cloud-based contact center solutions using Amazon Connect. You will play a key role in configuring call flows, integrating third-party systems, and optimizing the overall customer service experience through cloud-native technologies.

________________________________________

Key Responsibilities:

Design, develop, and maintain Amazon Connect contact center solutions including call flows, queues, routing profiles, and IVRs.

Integrate Amazon Connect with other AWS services such as Lambda, Lex (Chatbots), Polly, DynamoDB, S3, CloudWatch, and external CRMs or ticketing systems (e.g., Salesforce, Zendesk).

Develop Lambda functions to support real-time call processing and data integrations.

Work closely with customer experience teams to understand business requirements and optimize call routing logic.

Monitor, troubleshoot, and improve contact center performance using CloudWatch, AWS Connect Metrics, and analytics tools.

Support user authentication, customer data access, and real-time reporting solutions.

Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform.

Ensure compliance with security and privacy standards across all voice and data interactions.

________________________________________

Required Skills & Qualifications:

Overall 8+yrs with 3+ years of experience with Amazon Connect and cloud contact center engineering.

Strong understanding of AWS Lambda, Lex, Polly, CloudWatch, S3, and related AWS services.

Experience in building and maintaining IVRs, routing profiles, and call flows within Amazon Connect.

Proficiency in JavaScript, Python, or Node.js for Lambda function development.

Familiarity with REST APIs and CRM integrations.

Strong problem-solving and communication skills, with an ability to explain technical concepts to non-technical stakeholders.

________________________________________

Preferred Qualifications:

AWS Certification (e.g., AWS Certified Solutions Architect, Developer, or Machine Learning Lex/Polly).

Experience with Chatbots, Contact Lens, Amazon Lex V2, or real-time transcription tools.

Background in telecom or customer support technology.

Experience with enterprise telephony, SIP, or CTI integration is a plus.



Naveen Vulupala



(An eVerified Participant)

1159 Sonora Court, Suite 120

Sunnyvale, California 94086

Phone No: (Desk) || +91- (WhatsApp)

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