Active Directory Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking an Active Directory Engineer in Fulton, MD.

Summary:
As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements:
This role does not require travel. This position requires hybrid work at the client site.

Responsibilities:
* Troubleshoot client device and application issues via phone and remote access
* Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects
* Provide feedback to management on process improvements and areas of concern
* Maintains excellent communication with NOC team on all tasks and projects
* Responsible for communicating with customers, peers, team and managers regarding incident and change management; Creates and maintains good technical documentation
* Provides emergency on-call support on a rotating schedule
* Be available while on-shift through several different venues - Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
* To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network

REQUIREMENTS:
* Bachelor's degree or equivalent experience and/or military experience
* MCSE, Microsoft 365 Certification required
* 3+ years of Microsoft Engineering experience
* Strong working knowledge of Active Directory, GPO, DNS, Exchange, Azure Licensing/CSP model, SQL and various other Microsoft products
* Understand the Microsoft Licensing model
* Proven ability to think outside the box and to come up with creative solutions when required

Technology/Area of Specialization:
* Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs
* Expertise with VMware Horizon
* Expertise in VDI Management
* Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
* Technical understanding of Azure Entra ID and Portal
* Technical understanding of Entra ID Connect
* Technical understanding of PKI
* Technical understanding of enterprise networking and virtual network technologies
* Technical understanding of TCP/IP and the OSI model
* Technical understanding of software defined storage solutions
* Technical understanding of software defined network solutions
* Technical understanding of traditional and virtual backup solutions
* VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus
* Network and server troubleshooting experience
* Working knowledge of Microsoft Windows and *nix operating systems

Basic Knowledge, Skills, and Abilities:
* Customer service skills and client focus
* Understanding of the Microsoft patching release schedule
* Understands empathy and understanding while dealing with sensitive clients and company staff
* Strong communications skills including the ability to communicate technical information in using non-technical language
* The ability to function in a team environment and recognize and take on tasks with self-direction
* Passion to continue learning and expanding your knowledge

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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