Application Support Analyst - JR

Job Description

ECS is seeking an Application Support Analyst - Junior to work in our Stafford, VA office.

We're seeking a motivated and detail-oriented Junior Application Support Analyst to join our team in support of mission-critical government systems. In this role, you will provide technical and analytical support for custom software applications that directly enable the work of federal law enforcement and criminal justice organizations. Your efforts will help ensure the reliability and effectiveness of applications that are essential to safeguarding the public, supporting investigations, and advancing the customer's mission. In this role, you will learn to support and maintain a custom software application by helping users resolve issues, troubleshooting application workflows, and working closely with technical teams. This position is ideal for someone early in their IT career who is eager to learn complex applications, databases, and business processes, while building strong problem-solving and customer support skills. You will be part of an Agile, collaborative, customer-facing environment where teamwork, communication, and adaptability are essential.

Key Responsibilities:

• Provide analytical and technical support for a custom software application, assisting users while gaining exposure to application workflows, databases, and system integrations.
• Investigate, troubleshoot, and resolve incidents by applying problem-solving, root cause analysis, and functional requirement review, escalating complex issues when necessary.
• Participate in Agile ceremonies (stand-ups, sprint reviews, retrospectives) and collaborate with developers, testers, and system administrators to support the application lifecycle.
• Monitor and manage assigned support tickets, documenting findings and solutions with attention to detail to ensure knowledge sharing and process improvement.
• Assist with application-level tasks such as user account setup, permissions management, workflow troubleshooting, user assistance, database queries, and application environment support.
• Learn to interpret technical and functional documentation to support issue resolution and to bridge communication between business users and technical teams.
• Support testing of new releases, patches, and configuration changes in test environments, helping validate that updates meet functional requirements.
• Contribute to and update knowledge base articles, SOPs, and training guides to improve team efficiency and the end-user experience.
• Participate in trend analysis of recurring issues and contribute recommendations for continuous improvement of support processes and application stability.
• Provide proactive communication to end users regarding incident status, resolution steps, and best practices for working with the application.

Required Skills

• Active Top-Secret Clearance
• Strong desire and ability to learn complex, custom applications, workflows, databases, and Windows-based environments
• Excellent problem-solving, analytical thinking, and troubleshooting skills
• Strong communication skills (written and verbal) with a customer-first mindset
• Proficiency with MS Office tools (Excel, Word, Outlook, Teams)
• Ability to work effectively in both Agile team settings and independently on assigned tasks
• Understanding of basic IT concepts (operating systems, software, hardware, common troubleshooting steps)
• Must be willing to work onsite 5x a week

Desired Skills

• Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, or related discipline (preferred, not required)
• 1+ years of experience in IT support, Help Desk, or related technical role (internship, academic projects, or certifications count)
• Databases & SQL: Experience writing simple SQL queries, understanding relational data structures, or troubleshooting database-related issues
• Networking: Awareness of TCP/IP, DNS, DHCP, VPN, and general network troubleshooting practices
• Firewalls & Security: Basic knowledge of firewall rules, ports, and application-level access control
• Exposure to scripting/automation (e.g., PowerShell, Python)
• Familiarity with Windows system administration concepts (user accounts, permissions, updates)
• Understanding of ITIL or IT service management practices
• Certifications (or willingness to pursue): CompTIA Security+, A+, Network+
  

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3500+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.