Application Support Analyst

Location: Canton, MA or Edison, NJ

In this position, you'll be based in the Canton or Edison office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Application Support Analyst to join our Computershare Technology Services (CTS) team within our Application Management department.

A role you will love

As an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units and clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and ensuring a quality service is provided to our clients.
This is a hands-on IT focused position, suited to an individual with experience of Application Support and Business Analysis who enjoys working closely with Project Managers, Developers and Testers. You will work within a fast-paced IT department responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA's and deadlines. You will work closely with the Service Management and Development teams, utilizing the core ITIL principles in Change, Release, Incident and Problem management as well as supporting the successful delivery of new services and applications into the production environment.

Other key responsibilities include:

• Issue debugging and Incident management
• Performing data and system analysis
• Successful management of change into production
• Delivering and supporting IT projects
• Completing system configuration
• Supporting key business events and data migrations
• Collaborating with individuals and teams to promote knowledge sharing
• Escalating risks and issues to the Team Lead and Management as appropriate
• Gathering and documenting knowledge gained on known issues into an indexed knowledge base
• Analysing support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
• Suggesting ways to improve existing processes and/or creating additional ones to improve quality and efficiency

What will you bring to the role?

• 2+ years' experience in an IT related support role or business role where you partnered closely with IT
• Strong analytical, troubleshooting and debugging skills
• Proven ability to collect and analyze complex material and data and present it in accessible formats
• Strong written and verbal communication skills
• A proven ability to build and maintain strong relationships with clients, including international clients
• Experience in business analysis, release management and service delivery
• Proven ability to work under pressure and meet tight deadlines
• Flexibility and a willingness to work an on-call rotation

Bonus points if you have:

• Experience in financial services or similar industry
• Experience with Incident & Problem management methodologies and associated processes

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $73,000 - $109,000 per year USD.

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