Tier III Help Desk

Application Support Tier III Help Desk

At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and motivated employees. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best.

We are looking for an experienced Tier III Help Desk technician to join our team. As a senior member of our team, you will provide support to internal and external customers by troubleshooting various applications. You will research, track, and resolve complex issues that tier 1 and tier II technicians have been unable to resolve.

Location: Remote  (Hybrid; twice per month on-site in Arlington, VA)

Job Type: Full Time

Education: Bachelor’s Degree or required.

Experience: Minimum 4 years of experience providing Tier III help desk support.

Clearance: Must hold Active DoD Secret Clearance or Active Interim Secret Security Clearance

Responsibilities:

• Use a ticket system to enter and track trouble ticket status from beginning to end.
• Meet Help Desk Deliverables and contract performance requirements.
• Provide enterprise-level technical support to internal and external customers.
• Research, track, and resolve issues, escalate recurring issues, author KBAs, technical support
• Assist in creating Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
• Write SQL queries and analyze tables, grants, functions, procedures, packages, and triggers.

Qualifications:

• Must have an Active DOD Secret Clearance
• Must have experience with .Net, Java, and Oracle Database projects and applications.
• Must have SQL, Service Now, and CLM experience
• Must have SQL Script writing experience
• Must have .NET, Oracle, and Java database experience
• Preferred Remedy and SharePoint experience.
• Must have a bachelor’s degree in computer science or related field.
• Must have a minimum of 4+ Years of experience as a Tier III Help Desk Technician
• Must have excellent analytical, customer service, and communication skills

DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.