Associate Director - Modern Workplace

Job Title: Associate Director - Modern Workplace

Location: Alpharetta GA, Flexible / Hybrid






The Associate Director - Modern Workplace will provide strategic and operational leadership for the design, delivery, and continuous improvement of Modern Workplace solutions. This role is responsible for driving Microsoft 365, collaboration, endpoint, and digital employee experience initiatives while ensuring security, compliance, and high user adoption. The Associate Director will partner closely with clients, business leaders, and technology teams to deliver scalable, secure, and user-centric workplace solutions.






Key Responsibilities






Strategy & Leadership

• Define and execute the Modern Workplace strategy aligned with business and digital transformation goals
• Act as a trusted advisor to senior stakeholders and customers on workplace modernization initiatives
• Lead and mentor high-performing engineering, architecture, and service delivery teams
• Drive innovation, automation, and continuous improvement across workplace platforms

Delivery & Operations

• Oversee end-to-end delivery of Modern Workplace services including:
• Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Endpoint Management (Intune, Autopilot, Windows, macOS, mobile devices)
• Identity & Access (Azure AD / Entra ID, Conditional Access, MFA)
• Collaboration, productivity, and digital employee experience tools
• Ensure service excellence through SLAs, KPIs, operational governance, and incident management
• Manage large-scale migrations, rollouts, and modernization programs

Security & Compliance

• Partner with security teams to implement Zero Trust and secure workplace architectures
• Ensure compliance with regulatory, data protection, and enterprise security standards
• Drive adoption of security best practices such as device compliance, data loss prevention, and endpoint security

Stakeholder & Client Engagement

• Collaborate with business leaders, HR, security, and infrastructure teams
• Present roadmap, metrics, and value realization to executive leadership
• Support pre-sales, solution design, and proposal development as needed

Financial & Vendor Management

• Manage budgets, forecasting, and cost optimization initiatives
• Oversee vendor relationships, licensing optimization, and contract negotiations
• Drive productivity and value through automation and standardization

Required Qualifications




Experience

• 12+ years of overall IT experience with 6+ years in Modern Workplace / End User Computing leadership roles
• Proven experience leading enterprise-scale Microsoft 365 and endpoint transformation programs
• Strong background in IT service management, operations, and delivery governance

Technical Skills

• Deep expertise in Microsoft 365, Teams, SharePoint, Exchange Online
• Strong knowledge of Intune, Autopilot, endpoint security, and device lifecycle management
• Experience with identity, access management, and security controls
• Familiarity with digital employee experience and automation tools

Leadership & Soft Skills

• Strong people leadership, coaching, and team-building skills
• Excellent stakeholder management and executive communication abilities
• Strategic mindset with the ability to translate vision into execution
• Strong problem-solving and decision-making capabilities

Preferred Qualifications

• Microsoft certifications (e.g., M365 Enterprise Administrator, Security, or Endpoint certifications)
• Experience in consulting, managed services, or large enterprise environments
• Exposure to change management, adoption, and user experience programs