Audio Visual Technician / Helpdesk Analyst

  • Los Angeles, CA
  • Posted 33 days ago | Updated 14 days ago

Overview

On Site
$25 - $30
Full Time

Skills

Audiovisual
Active Directory
Conflict Resolution
Computer Hardware
Customer Support
Help Desk
Microsoft Exchange
Microsoft Outlook
Technical Support
Dropbox

Job Details

Customer Support I Technician (A/V & IT Support)

Pay Range: $25/hour to $30/hour 

Position Overview
We are seeking a Customer Support I Technician with hands-on experience in conference room A/V equipment, including setup, troubleshooting, and vendor coordination. This role provides first-line technical support to end users via phone, email, and chat. The ideal candidate is a strong communicator with solid problem-solving skills, capable of resolving issues quickly and professionally. The primary goal is to achieve first-contact resolution whenever possible while escalating complex issues to Tier 2 support.

Key Responsibilities

  • Provide first-line technical support for customers via phone, email, and chat.

  • Troubleshoot and support conference room A/V equipment, including setup, basic repairs, and vendor coordination.

  • Diagnose and resolve common technical issues related to hardware, software, and network connectivity.

  • Assist users with account setup, password resets, and general IT troubleshooting.

  • Document all customer interactions, issues, and resolutions in the help desk ticketing system.

  • Assess, assign, and process Help Desk requests, ensuring timely and controlled ticket handling.

  • Escalate complex or unresolved issues to Tier 2 support or other relevant departments.

  • Support new hire onboarding and offboarding, including account creation and access management through Active Directory, Office 365, and Exchange Online.

Qualifications for the Role 

  • High School Diploma or equivalent required.

  • Experience with conference room A/V equipment, including troubleshooting and setup.

  • Strong verbal and written communication skills.

  • Basic understanding of computer hardware, software, and networking fundamentals.

  • Ability to work efficiently in a fast-paced environment and manage multiple tasks.

  • Previous customer service or technical support experience preferred.

  • Experience troubleshooting on macOS, Windows, and iOS.

  • Familiarity with Office 365 applications (Outlook, Word, Excel).

  • Experience with cloud file storage platforms such as Dropbox, SharePoint/OneDrive, and Box.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.