Avaya Engineering Lead - Remote

Job Title: Avaya Engineering Lead

Location: Remote

Duration: 12+ Months (Possibilities of Extension)

JD:

• As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team.
• Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other no matter what part of the country in which they are located.
• Monitor assigned telecommunication systems to identify necessary upgrades, and enhancements while simultaneously implementing upgrades and patching telephony by conferring with vendors, developing, testing, evaluating, and installing enhancements.
• Identify and lead vulnerability remediations
• Develop test and implementation procedures for call center changes and new builds.
• Stay abreast of the latest best practices by participating in educational opportunities through publications, networking, and professional organizations.
• Provide guidance, training, and mentorship to other employees through leadership and firsthand experience.
• Provide system support, including on-call rotation, troubleshoot, and resolve complex system issue.

What Experience you Need:

• Experience with the following Telephony Platforms:
• Verint - Call Recording and Work Force Management
• Avaya (CMS, Communications Manager, Experience Portal, Contact Center Elite,)
• Mindful Callbacks Application
• CTI Integration (nice to have)
• Contact Center Product Knowledge of other platforms (Genesys Cloud, Zoom Contact Center)
• Familiarity with Microsoft and Linux system administration.

What Could Set You Apart:

• Strong troubleshooting and debugging skills
• Outstanding communication skills

Thanks & Regards.