BPM Manager

Overview

On Site
$60 - $70
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

PO Creation
PO Amendment
Invoice Resolution

Job Details

BPM Manager

San Antonio TX

Client : Genpact

We are looking for candidates with experience in the following:

  • Healthcare Domain
  • Procure to Pay (PTP)
  • Accounts Payable
  • SAP
  • Strong Managerial skills (client-vendor relationship management)

If you are an accounting graduate with relevant accounting experience and sound knowledge of end-to-end accounts payable process, and have handled a team size of ~20 people then this role is for you.

The BPM Manager will assist in the execution of eSourcing and delivering incremental value to the business. Post contract value opportunities will be identified and delivered through working with business supplier managers and the local supply base, making sure that these opportunities always align with Category Strategies.

In this role, you shall be responsible for working on strict deadlines, in a high-pressure business environment while being an outstanding teammate.

Responsibilities

  • As a project leader, you will be responsible for the Procure To Pay operations team
  • Team Management, Hiring forecast & Performance management
  • Handling escalations & ensuring all controls are in place
  • Accountable for the Accounts Payable process which involves:
    • Document management
    • Invoice processing
    • Trade and Non-Trade (EDI & Non-EDI)
    • Vendor maintenance
    • Database corrections of vendor information
    • Intercompany Non-Trade payments
    • Handling exceptions
  • Manage team handling Procurement Buyer responsibilities:
    • PO Creation Creation of Purchase Orders from approved requisitions
    • PO Confirmation & Past Due Follow-up Confirm receipt of PO and material delivery as per anticipated delivery date
    • Invoice Resolution Review invoices blocked or held due to discrepancies and resolve within SLA
    • PO Amendment Amend POs as per requests received from onshore and as per procurement policies
  • Analyzing the order trend of customers and raising flags if any discrepancies
  • MIS reports & Dashboard creation
  • Knowledge of reading contracts to understand various clauses
  • Work on Multiple ERP systems and manual-intensive tasks
  • Helpdesk query management, exception handling (e.g., blocked invoices, aged items)
  • Responsible for completing all activities within agreed time and quality, ensuring metrics are met as per KPIs / SLAs
  • Ensure client satisfaction and successful external & internal audits

Minimum qualifications

  • B.Com Graduation (MBA Finance preferred)
  • Relevant work experience in a sourcing role, preferably with indirect services experience
  • Business knowledge and day-to-day understanding of Sourcing and Procurement activities

Preferred qualifications

  • Excellent written and verbal interpersonal skills
  • Familiarity with SAP / Coupa
  • Proficiency in MS Office applications, especially Excel
  • Strong analytical and problem-solving skills with ability to handle team and client discussions
  • Strong customer-centric focus, relationship management with key partners, persuasive, negotiating, proactive, and a can-do attitude
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