Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Acceptance Testing
Analytical Skill
Auditing
Business Operations
Conflict Resolution
Confluence
Documentation
Electronics
Job Details
We are looking for Business Analyst Customer Returns for our client in Austin, TX
Job Title: Business Analyst Customer Returns
Job Type: Contract
Job Description:
Responsibilities:
- Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA.
- Validate that delivered solutions meet business requirements and are ready for production deployment.
- Analyze existing RMA workflows, systems, and tools to understand end-to-end processes.
- Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials.
- Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control.
- Prepare, update, and format documentation to meet internal and external ISO audit requirement.
- Track the impact of implemented process changes and refine documentation as needed.
- Develop training materials to support adoption of RMA processes, tools, and documentation.
- Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification.
- Participate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverables.
- Demonstrated experience planning and executing User Acceptance Testing (UAT).
- Bachelor s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience.
- 3+ years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry.
- Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management.
- Strong working knowledge of SAP and Salesforce.
- Strong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentation
- Demonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guides.
- Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS).
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