Business Analyst - Microsoft Dynamics 365

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst - Microsoft Dynamics 365 in Orlando, FL.

Summary:
We are seeking a detail-oriented and analytical Business Analyst with experience in Microsoft Dynamics 365 to join our team. This role is responsible for gathering and documenting business requirements, developing business process flows, and ensuring alignment with service level agreements (SLAs). The ideal candidate will bridge the gap between business needs and technical solutions, driving efficiency and clarity across projects.

Key Responsibilities:
* Collaborate with stakeholders to elicit, analyze, and document business and functional requirements
* Develop and maintain business process models, workflows, and use cases
* Translate business needs into clear, actionable user stories and acceptance criteria
* Work closely with technical teams to ensure requirements are understood and implemented correctly
* Analyze and interpret Service Level Agreements (SLAs) to ensure compliance and performance tracking
* Support the configuration and optimization of Microsoft Dynamics 365 to meet business needs
* Facilitate workshops, interviews, and meetings to gather insights and validate solutions
* Assist in user acceptance testing (UAT) and training documentation
* Monitor and report on project progress, risks, and issues

REQUIREMENTS:
* Bachelor's degree in Business Administration, Information Systems, or a related field
* 10+ years of experience as a Business Analyst, preferably in a technology or service-oriented environment
* Proven experience with Microsoft Dynamics 365 (Sales, Customer Service, or Finance & Operations)
* Strong understanding of business process modeling and tools (e.g., Visio, Lucidchart)
* Familiarity with ITIL practices and SLA management
* Excellent communication, facilitation, and interpersonal skills
* Ability to work independently and manage multiple priorities

Preferred Skills:
* Experience with Agile/Scrum methodologies
* Knowledge of Power Platform (Power BI, Power Automate)
* Certification in CBAP, CCBA, is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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