Business Analyst

Job Title: Business Analyst
Location: Reston, VA

Type: Contract
Compensation: $50/HR
Contractor Work Model: Hybrid

ALTA IT is hiring a Business Analyst (BA) who can hit the ground running in a fast-paced, Agile Scrum environment for health insurance client. The BA will work closely with the Product Owner and cross-functional teams to break down complex business concepts into precise, actionable user stories. This role requires a strong understanding of business processes, the ability to analyze and translate business requirements into functional specifications, and ownership over end-to-end analyst duties including documentation, story creation, and user acceptance testing (UAT).
The ideal candidate will bring a high level of accountability, follow-through, and proactiveness to ensure timely and accurate delivery of business needs.

Key Responsibilities:

• Collaborate with business stakeholders and Product Owners to gather, analyze, and translate business requirements into functional user stories in JIRA.
• Create concise, precise, and testable user stories and acceptance criteria for Agile development teams.
• Decompose larger initiatives or epics into smaller, manageable stories for 2-week sprints.
• Serve as a liaison between business and technical teams, ensuring that solutions meet user needs and business objectives.
• Quickly ramp up on existing projects and take ownership of business analysis duties with minimal oversight.
• Participate in backlog grooming, sprint planning, and sprint reviews.
• Support User Acceptance Testing (UAT): create test plans, validate functionality, and coordinate issue resolution.
• Identify and troubleshoot issues in systems, processes, and functionality.
• Document requirements, process flows, and system interactions in a clear and organized format.
• Track and manage open issues, risks, and dependencies related to business requirements.

Requirements & Qualifications:
Must-Have Experience:

• 3-5 years of experience as a Business Analyst, preferably in large, complex environments.
• Strong experience working in Agile Scrum teams and collaborating directly with Product Owners.
• Proficient in creating and managing user stories in JIRA.
• Demonstrated ability to break down complex business concepts into simple, implementable requirements.
• Excellent communication, facilitation, and interpersonal skills.
• Able to work independently, take initiative, and follow through on commitments.
• Strong problem-solving and critical thinking skills.
• Experience in user acceptance testing (UAT) - planning, documentation, and execution.

Education:

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.
• In lieu of a degree, 4 additional years of relevant experience will be considered.

Preferred Qualifications:

• Familiarity with CRM or customer service applications.
• Experience working with customer service representatives (CSRs) and understanding their operational needs.
• Background in regulated industries (healthcare, finance, etc.) is a plus.
• Exposure to tools like Confluence, Visio, or similar documentation platforms.

Soft Skills & Behavioral Expectations:

• Proactive, accountable, and able to drive tasks to completion with minimal supervision.
• Demonstrated ability to take ownership and drive solutions forward.
• Detail-oriented with strong organizational and documentation skills.
• Comfortable working in a fast-paced, collaborative, and evolving environment.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.