Business Analytics - Contract - W2 Only (No C2C) - Remote

Business Analytics

Fully Remote Monday - Friday

Bachelor's degree or higher is required

Duties:
The Intelligence Solutions team is the commercialization engine for data licensing for the organization. Our clients are interested in our claims data assets and analytical products to drive solutions in the marketplace. We have a dedicated sales team to engage new clients and markets to drive revenue growth for the organization. We have an analytics/operations team that leads client implementations, account management, financial reporting and data analysis.

The Intelligence Solutions Analytics Senior Advisor will be responsible for all customer relationships from an operations perspective and support of the account management team. This position will support a number of recurring and ad-hoc analytics projects to support the overall business. Includes coordination or issue resolution with the Technical Product Owners (TPO) and other technology teams. This position will also be the business-facing first line contact and triage for Intelligence Solutions clients.

ESSENTIAL FUNCTIONS

• Perform daily and weekly analysis of data deliveries to ensure high quality of data.
• Management of operational projects to support the overall data and analytics solutions business.
• Assist sales team with ad-hoc and data expansion analytics.
• Perform data querying and analysis to answer client inquiries.
• Perform initial root cause analysis and quality control analysis on client deliverables to assess any issues that may arise.
• Coordinate communications between the client and Evernorth during production disruptions and be on call when the TPO team needs business input and guidance.
• Analyze monthly data feed to clients and liaise with cross functional partners to take action when needed.
• Manage and improve ongoing data surveillance activities to enable monitoring of weekly recurring data delivery to clients.
• Manage the blocked drug process and facilitate communications between the Accredo account teams and clients on new drug blocks.
• Acts as a first responder to communicate to our data sales clients and blocked drug changes and any other internal matters that have client impact.
• Initial point of contact for all client communications both inbound and outbound regarding client issues or quality concerns.
• Triage incoming client communications and determine who needs to take action on the request.
• Create and execute strategy for proactive monitoring of ongoing quality control processes.
• Response accountability for critical production issues that can impact client SLAs and Performance Guarantees to ensure client satisfaction and to avoid financial penalties.

Required Skills:

• Advanced skills in SQL, SAS, Excel, Data Analysis.
• Knowledge of AWS, Teradata, or Databricks a plus.
• Knowledge of process improvement, data delivery, and reporting automation preferred.
• Excellent verbal and written communication and presentation skills.
• Knowledge of medical and pharmacy claims and enrollment records.
• Must have proven leadership skills with ability to build strong teams and a proactive management style with strong commitment to sales and client service.

Education: Bachelor s degree in relevant discipline or equivalent. 8-12 years relevant experience or Master s degree with 6-10 years relevant experience.
For more information please contact Tom Mazzulla at

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.