Business Process Analyst

Role: Business Process Analyst (BPA)
Location: Valley Forge, PA (Hybrid – 3 Onsite / 2 Remote)
Duration: 10 Months (Extendable)
Client: Nation’s largest propane provider (1.3M+ customers & 5,000+ employees)

Contract: W2

Role Overview:

We are hiring a Business Process Analyst to support key digital transformation initiatives across:

Call Center Operations Online Customer Portals Back Office Billing Systems

The BPA will bridge the gap between business and IT teams, focusing on process improvement, solution design, and successful project execution.

Key Responsibilities:

Analyze, document, and redesign business processes across multiple departments

Gather and translate business requirements into clear technical specifications

Support business case development, UAT, and multiple project release cycles

Work closely with architects, BAs, and dev teams on solution reviews and process optimization

Operate effectively within Agile, Waterfall, or hybrid project methodologies

Required Skills:

5+ years as a Business Process Analystin large-scale transformation projects

Expertise in process mapping(Visio), requirements gathering, and stakeholder engagement

Knowledge of CRM (Microsoft Dynamics)and ERP (SAP) systems preferred

Familiarity with collaboration tools like Slack, and solid documentation practices

Excellent communication, problem-solving, and interpersonal skills

Bachelor’s Degree required